Senior IT Support Analyst x 2 - New (REFBJ24)
A high-profile organisation, recognised as a leader in its field, is seeking several Senior IT Support Analysts due to ongoing growth.
Suitable candidates will have:
* Strong experience in IT support
* A professional, friendly approach with the ability to perform well under pressure
* Punctuality, good attention to detail, and excellent written and verbal communication skills
* Good troubleshooting and problem-solving skills
* Enthusiasm to learn and develop skills
* Network and firewall knowledge and troubleshooting abilities
* Windows server administration
* Knowledge of virtualization software and cloud services (Azure/AWS) is highly beneficial
The duties include:
* Supporting clients, following ticketing processes, and keeping clients informed
* Diagnosing support cases with team support
* Proactive maintenance of client networks using support tools
* Managing new workstation builds and user setups
* Participating in technical projects, client meetings, and onsite work with the team
* Implementing policies and procedures
* Training and developing junior team members
Excellent benefits package including comprehensive training and development opportunities!
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