Retail Customer Service (CSM) 20hrs, Newcastle upon Tyne
Client: Entain
Location: Newcastle upon Tyne, United Kingdom
Job Category: Customer Service
EU work permit required: Yes
Job Reference: 3c01e1bf8552
Job Views: 8
Posted: 26.04.2025
Expiry Date: 10.06.2025
Job Description
Do you love sports or have a passion for great customer service? Do you enjoy forming positive relationships? As a Retail Customer Service Assistant, you will be an integral part of the Entain family, delivering top customer service and driving standards daily. In our dynamic Ladbrokes & Coral betting shops, no two days are the same, and you'll have the chance to contribute to a team that wins together and prioritizes our customers.
Reporting to the Shop Manager, you will be part of the shop team, serving customers and building rapport to encourage repeat business.
What you will do
* Deliver outstanding customer service.
* Promote safer gambling.
* Take bets on a wide range of sports and events.
* Process customer transactions including cash handling.
* Demonstrate our products and betting terminals to customers.
* Handle customer complaints or concerns with empathy and problem-solving skills.
* Work towards defined targets and goals.
* Maintain high shop standards.
* Open or close the shop as needed.
Working patterns
Our shops operate from Monday to Sunday, 8am - 10pm, including weekends and bank holidays. Your typical weekly rota will be 20 hours, comprising a mix of long opening or closing shifts and shorter evening shifts, varying week to week. As a key holder, you will be responsible for opening and closing the shop.
We believe in a healthy work-life balance and will provide your rota at least four weeks in advance.
Qualifications
* Must be 18 years or older.
* Passion for delivering excellent customer service.
* Ability to build strong relationships and communicate effectively.
* Self-motivated and proactive.
* Comfortable working alone or as part of a team.
* Ability to handle challenging situations professionally and calmly.
Additional Information
What we offer
Joining Entain means starting with a competitive salary and enjoying benefits such as:
* Optional overtime (subject to availability).
* Pension scheme and annual ShareSave.
* Discounts through Entain Deals.
* Healthcare and wellbeing support.
* Development opportunities.
We foster an inclusive community that celebrates individuality and provides support for all employees. If you need adjustments or accommodations during the recruitment process, please contact us.
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At Entain, we prioritize diversity, equity, and inclusion, striving to create a respectful environment where everyone feels valued and celebrated. We adhere to all applicable recruitment and employment laws globally.
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