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Deskside Support Engineer, Watford, Hertfordshire
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Client:
Location:
Watford, Hertfordshire, United Kingdom
Job Category:
Other
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EU work permit required:
Yes
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Job Views:
3
Posted:
08.05.2025
Expiry Date:
22.06.2025
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Job Description:
This is an excellent opportunity for Deskside Support professionals to be part of leading-edge technology projects. Cognizant’s Cloud, Infrastructure & Security Services Practice provides end-to-end solutions covering architecture, design, implementation, management, and ongoing support across the entire enterprise technology infrastructure. Our services include a spectrum of management, consulting, and systems integration services to help our clients maximize value in their infrastructure resources, while optimizing infrastructure performance and cost.
Key Responsibilities:
* Act as a first point of contact for end users seeking technical assistance with desktop & laptop hardware, software, network issues, mobile devices, and peripherals.
* Provide remote desktop support to users, resolving technical issues promptly and effectively.
* Troubleshoot Windows & Mac OS platforms, including mobile devices running Apple iOS & Android OS.
* Set up and configure end-user desktops, laptops, hardware, software, printers, mobile phones, and peripherals.
* Collaborate with other IT teams to ensure cohesive support for all IT systems.
* Guide users with step-by-step instructions on installing applications.
* Document incidents, service requests, and resolutions in the internal ticketing system.
* Escalate unresolved issues to the next support level.
* Help create technical documentation and manuals for known issues.
* Image and deploy laptops, desktops, and tablets to end users.
* Manage assets, including stock level checks, tracking, receiving, preparing, and shipping assets.
* Provide VIP support as required, including expedited troubleshooting, proactive support, monitoring, training, and onboarding for executives.
* Stay updated with industry trends and technologies to maintain IT innovation.
* Administer IT service management processes to ensure service standards.
* Perform daily checks on UPS and network equipment in the server room.
* Configure network printers and peripherals as needed.
* Ensure enterprise-wide performance and efficiency of end-user computing devices.
* Possess strong knowledge in hardware, software troubleshooting, and repair, including workstations and printers.
* Knowledge of operating systems installation and configuration per company standards.
* Proficiency with remote support tools.
* Develop technical support documentation and user guides.
* Support software deployment and management on Apple and Windows devices.
* Configure and support O365 profiles.
* Experience with SCCM and Intune is advantageous.
* Knowledge of MS Teams setup, configuration, and calling features is a plus.
* Basic understanding of LAN and WAN network setup.
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