Job Description
Customer Solutions Manager – Smart Metering & IoT Platforms\n\nWe are seeking a senior, customer-facing technical delivery leader to drive the end-to-end deployment, adoption, and success of our client’s smart metering and IoT platforms.\n\nIn this role, you will:\n\n * \n\n Act as a trusted advisor to utility customers\n\n * \n\n Own technical escalations and resolution\n\n * \n\n Serve as the bridge between customers, product, and engineering teams\n\n * \n\n Influence and provide input into the product roadmap\n\nCandidate Profile:\nWe are looking for experienced professionals from customer-facing technical roles in utilities, smart metering, IoT, telecoms, or cloud platforms. Typical titles include Customer Solutions Manager, Technical Account Manager (TAM), Solutions Architect (Post-Sales/Delivery), or Implementation/Deployment Manager (AMI/Utilities).\n\nMust-Have Criteria:\n\n * \n\n Experience owning end-to-end deployments, from requirements gathering to pilot, rollout, and BAU\n\n * \n\n Senior customer-facing experience in post-sales delivery\n\n * \n\n Proven track record in complex platform or system delivery (cloud, IoT, AMI, HES)\n\n * \n\n Strong stakeholder management across customers and internal engineering teams\n\n * \n\n Experience acting as the escalation point for technical and opera...