As a Store Manager in a dynamic team, you're stepping into more than just a leadership position - you're in a pivotal role in shaping the experiences of your team and the customers you serve. Your day-to-day actions don't just drive sales; they create an environment where our core values of love our customers, care for our colleagues, and protect the pounds (and euros) come to life.
Responsibilities
* Providing the highest levels of customer service goes without saying: coach and guide your store teams to ensure everyone provides an excellent customer experience during every interaction.
* Your leadership will be the cornerstone of the store's success, having the right people in the right place at the right time.
* Care for our colleagues: create a safe environment for your team and ensure all policies and procedures are followed.
* Work shoulder to shoulder to lead the team around you, knowing that is what gets you up in the morning.
* Develop people through upward growth, internal opportunities, or developing their current role.
* Protect the pounds (and euros): guide a team that is passionate about our goals and ensure they understand how they contribute to commercial objectives.
* Take a strategic approach to sales, shrink, and service, ensuring the store operates smoothly and efficiently.
Qualifications
* Right to work in the UK and Ireland.
* At least one year of experience in a supervisory or management role, including team leadership and performance management.
* Confidence in managing store operations, including stock control, cash handling, and maintaining store standards.
* Experience driving store performance by leading a team to achieve key KPIs (sales targets, waste reduction, customer service scores) and using sales data to improve results and managing budgets to maximise profitability.
* Internal applicants only: application approved by your Line Manager or HR Business Partner/HR Manager.
Benefits
* A member of our annual Retail Management Bonus Scheme acknowledging your contributions to our success.
* Professional development, including the opportunity to pursue up to a Retail Manager Level 4 qualification through our apprenticeship programme.
* Comprehensive induction plan along with the opportunity to complete in-house development programmes, setting you up for success.
* Rota’s are scheduled four-weeks in advance, creating a culture that cares for your life outside of work.
* Holiday allowance increasing by one day per year (up to 33 days) with the option to buy additional holidays annually, plus an extra day off for your Birthday.
* In-store discount of 10% along with exclusive discounts through our colleague benefits online portal.
* All year‑round initiatives to recognise and reward our colleagues.
* Enhanced family‑friendly benefits and life assurance.
* Access to Employee Assistance to support your well‑being.
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