Overview
Customer Support Agent
Are you passionate about delivering frontline support to patients, carers, and professionals? We’re looking for Customer Support Agents to join our Booking Hub team, the first point of contact for individuals and families seeking help, often in difficult moments.
Location: Work from home
Pay Rate: £13.19 per hour
Initial Training Period: 3 weeks training (remote - virtual)
What Youll Be Doing
* Provide frontline support to patients, carers, and professionals via telephone, email, and live chat.
* Handle enquiries with empathy, professionalism, and efficiency — even during busy periods.
* Book appointments and coordinating care in line with clinical requirements.
* Maintain accurate and timely records in our systems (e.g., Salesforce).
* Recognise and appropriately escalate safeguarding concerns or service disruptions.
* Work collaboratively with colleagues and supporting team cover to ensure service continuity.
* Provide accurate and clear service information for patients and their family/carers where appropriate, in a friendly, efficient and courteous way.
* Support the Clinical Partners Operations and Governance teams in the coordination of sensitive matters relating to patient safeguarding, accidents, data incidents, complaints and concerns processes as specified in the relevant Clinical Partners policies.
What We're Looking For
Essential:
* Minimum 3 years' experience in a customer-facing or support role.
* Proven ability to remain composed and compassionate under pressure.
* Strong interpersonal and communication skills — both written and verbal.
* Experience using databases and managing confidential information responsibly.
* A personal sense of accountability and commitment to quality.
Desirable:
* Knowledge of mental health or healthcare environments.
* Experience with Salesforce or similar CRM systems.
* An understanding of safeguarding and sensitive issue handling.
What We Offer
* £24,000 annual salary
* 25 days paid holiday (increasing with service to 28 days) plus bank holidays
* A day off for your birthday
* Healthcare Cash Plan
* Benefits Platform
* Life Assurance
* Discount Vouchers
* Flexible working opportunities to suit your personal needs
* Opportunities to take part in charitable events
* Access to a Wellbeing portal and Employee Assistance Programme (EAP)
Additional Information
Our client is committed to creating an inclusive and diverse workplace. We welcome applications from all qualified candidates and strive to provide a supportive and respectful environment for all employees. This position requires a Disclosure and Barring Service (DBS) check before commencing employment.
We are an equal opportunities employer and an employment agency for permanent recruitment and the supply of temporary workers. By applying, your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information.
To apply, submit your application today.
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