About AKIRA:
Situated inside Japan House London a prestigious cultural venue developed by the Ministry of Foreign Affairs of Japan (MoFA) AKIRA is a refined Japanese restaurant that celebrates the spirit of omotenashi (wholehearted hospitality) through authentic cuisine and design. From expertly crafted sushi to robata-grilled specialties, AKIRA offers an immersive dining experience in the heart of Kensington High Street.
The Role: We are looking for a warm, polished, and highly organized Receptionist to be the welcoming face of AKIRA. You will play a vital role in creating first impressions, managing guest flow, and upholding the high standards of hospitality we are known for.
Key Responsibilities:
Greet and seat guests in a professional and hospitable manner
Manage reservations across phone, email, and online booking platforms
Coordinate front-of-house operations efficiently during busy periods
Communicate guest needs and preferences to the wider team
Handle inquiries and resolve guest concerns with care and discretion
Assist with the smooth running of the host station and reception area
Requirements:
Prior experience in a receptionist or front-of-house role (ideally in fine dining)
Excellent verbal communication and customer service skills
Familiarity with reservation systems such as OpenTable or ResDiary
Poised, well-presented, and composed under pressure
Interest in or knowledge of Japanese food and culture is highly desirable
Fluent in English; Japanese language ability is a plus
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