Logistics Coordinator Your new company Hays are working with a fantastic company based in Telford who are looking for Logistics Coordinator is responsible for supporting the efficient coordination of logistics operations, with a strong focus on customer communication, shipment management, and service delivery. This role plays a key part in ensuring timely and compliant movement of goods while maintaining high levels of customer satisfaction. Your new role As a Logistics Coordinator, your role will involve: Manage direct communication with customers during packing and shipment phases. Work collaboratively with Customer Experience teams to improve service delivery. Develop and maintain relationships with logistics service providers, ensuring performance and cost-effectiveness. Ensure all logistics activities comply with relevant local and international regulations. Support logistics strategy initiatives focused on efficiency, cost reduction, and continuous improvement. Assist with the transition of European operations into the Telford facility. Coordinate packaging, dispatch, and all associated documentation. Monitor and chase customer collections to ensure timely shipments. Maintain and update Work in Progress (WIP) for Service and Spares. Support customer account setup by gathering and managing required information. Escalate issues and complaints where necessary. Deliver against set KPIs and performance targets. Build and maintain strong relationships with customers. Support stock and inventory management in collaboration with the Stores Department. Adhere to company Quality Management System (QMS) procedures at all times. Undertake additional duties within the scope of the role as required by the business. What you'll need to succeed Experience working in a fast-paced, agile environment. Experience in a customer-facing role. Strong communication skills (verbal and written). Ability to work effectively within a cross-functional team. Proficiency in Microsoft Office applications. Understanding of global INCOTERMS. Desirable: Experience within a manufacturing or logistics environment. Knowledge of Sage 50, Sage 200, or similar ERP/accounting systems. Experience in shipment coordination, dispatch, or supply chain operations. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. 4802187