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Job Title: Facilities Assistant
Salary: £24,190 per annum
Contract Type: Permanent, Full Time
Hours: 35 hours per week (Monday to Friday- 8AM to 4PM)
Location: QBE, Mill Court, Mill Street, Stafford, Staffordshire, England, ST16 2AX
Reporting To
Regional QBE Facilities Manager – primary; Operations People Leader - secondary
Job Purpose
Supporting the day-to-day operations of the facilities team by ensuring the workplace is safe, clean, well-maintained, and operating efficiently. The Facilities Administration Assistant plays a key role in maintaining the physical environment and supporting staff and visitors. In addition, there is a requirement to provide administrative support to underwriting teams. This role bridges administrative functions with processes, supporting teams with documentation, data management, scheduling, and basic tasks.
Key Responsibilities
Facilities Support:
The role involves providing both facilities and administrative support across a range of tasks. Key responsibilities in facilities support include monitoring access to the building and reporting any security concerns, managing keys, ID badges, and visitor logs, and ensuring high cleanliness standards by liaising with cleaning staff or contractors. The candidate will ensure communal areas, meeting rooms, and restrooms are tidy and well-stocked, while also reporting and following up on more complex maintenance issues. Acting as a point of contact for internal and external stakeholders, the role includes drafting and distributing internal communications and updates. Additional duties involve managing deliveries, post, office supplies, and ad-hoc requirements, conducting regular checks to ensure compliance with health and safety regulations, and supporting fire safety procedures such as fire drills and routine checks.
On the administrative side, the successful candidate will support data entry, analysis, and reporting using spreadsheets or specialised software. They will be responsible for maintaining and updating records, databases, and filing systems, preparing reports, presentations, and documentation as needed, and liaising with IT or technical teams to resolve minor technical issues.
Skills And Qualifications
The ideal candidate will possess strong administrative and organizational skills, with proficiency in the Microsoft Office Suite, including Word, Excel, PowerPoint, and Outlook. A basic understanding of technical systems or a willingness to learn is essential. Excellent written and verbal communication skills are required, along with the ability to multitask and prioritise workload effectively. Good practical and problem-solving skills, as well as an awareness of health and safety regulations, are also important. The candidate should be able to work independently and as part of a team. It is desirable for candidates to have previous experience in a facility, reception/front of house, or administrative role, as well as IT skills relevant to the position.
Personal Attributes
The ideal candidate is reliable and punctual, demonstrating accuracy, attention to detail, and a flexible approach to evolving business requirements. They are proactive and self-motivated, with a hands-on approach to their work. Strong communication and interpersonal skills are essential, along with being a team player who embraces a collaborative mindset. The candidate should also be adaptable and eager to learn new technologies and systems.
Working Conditions
The role is based on-site only and may involve light physical tasks such as lifting and carrying items.
Our market-leading offering provides you with benefits that suit your lifestyle.
We have a virtual GP on hand for you and members of your household. So you can get expert advice by video or phone without having to leave your home. We offer financial wellbeing assistance through our Salary Finance scheme. For example, you could access 50% of your earned pay before payday for a small fee. Salary Finance also offers competitive loans.
When you join us, we’ll give you a link to our flexible lifestyle benefits platform, Choices. You might choose to purchase up to five extra days’ holiday each year. You might buy critical illness insurance, seek dental treatment or buy technology products at an affordable cost. There are many choices!
We give you access to high street discounts from thousands of well-known retailers, gyms and more through our MiDeals platform. And we have a cycle-to-work scheme. Life cover of up to four times your salary is available. We also offer enhanced pension contributions, a save-as-you-earn scheme, and a Mitie Matching Share Plan (you could even be awarded free shares in Mitie).
We award our employees with Mitie Stars as recognition for their hard work. There are cash prizes up for grabs each month and at the end of the year there’s a chance to scoop a top prize of £10,000!
Our success is a direct result of the experience and quality of our people. Progressing your career is therefore a top priority for us. We offer a diverse variety of training and development avenues via a wide selection of learning resources to suit you.
We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long-term condition (for example dyslexia, anxiety, autism, a mobility condition or hearing loss) and need us to make any reasonable adjustments, changes or do anything differently during the recruitment process, please let us know by emailing at .
Since 1987, Mitie’s 72,000 employees have been maintaining companies globally. We are the UK’s leading facilities management and professional services company, and our clients range from household names in banking, critical government sites as well as hospitals and schools.
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