P&U Change Delivery Specialist London – Hybrid (2 days a week in the office) Full Time, Permanent Position
Let’s be brilliant for our customers
Join us as a P&U Change Delivery Specialist, where you'll shape the future of Personal Lines pricing by driving innovation, optimising rating systems, and making a real commercial impact.
About us
At Direct Line Group, insurance is just the start. Combining decades of industry experience with talented people in every field from data, technology, customer care and auto repair, to HR, finance, and procurement, we’re a customer-obsessed market powerhouse. And we all work together to be brilliant for customers, every single day.
It always feels good, helping people when they need it most. Taking calls, helping customers with queries, finding the right insurance product for their lifestyle. Helping to keep people safe on the roadside when their vehicle breaks down. Being a reassuring presence when someone needs to make a claim. Our contact centre teams give customers all kinds of support. It can get busy, but the culture, training and friendly teams are great here.
What you’ll be doing
Reporting directly to the Motor Retail Pricing Change Lead, you'll:
* Support the development of the pricing strategy for Personal Lines by implementing and maintaining changes in Radar/VPMS rating algorithms and tables.
* Deliver an innovative and effective Insurance Rating System change deployment service for Personal Lines.
* Recommend improvements to DLG’s rating efficiency and long-term pricing delivery capability.
* Own, build, maintain, and monitor production algorithms and documentation in Radar.
* Work closely with change teams, testing, product owners, and pricing analysts to align with the rating strategy.
* Engage in technical discussions to ensure business needs and timeframes are met while adhering to governance.
* Identify and manage risks, ensuring issues related to price, models, or data are escalated and resolved effectively.
What we’re looking for
We’re looking for someone who can bring their technical expertise and strategic mindset to help us achieve the best outcomes. You’ll be able to think tactically, strategically, and creatively to solve problems and drive improvements.
* Knowledge of programming languages and software such as SQL, SAS, Radar, and Excel VBA
* General software development experience
* Experience with WTW Radar software, including building, developing, and testing
What we offer in return
We wouldn’t be where we are today without our people and the wide variety of perspectives and life experiences they bring. That’s why we offer excellent benefits to suit your lifestyle and a flexible working model combining the best parts of home and office-working, varying with the nature of your role. Core benefits include:
* Generous 9% employer pension contribution
* Annual company bonus of up to 10%
* 25 days holiday allowance (plus the option to buy or sell up to 5 days each year)
* 50% off home, motor and pet insurance
* Free travel insurance and Green Flag breakdown cover
* Additional optional Health and Dental insurance
* Plus, many more
Ways of Working
Our hybrid model way of working offers a 'best of both worlds' approach combining the best parts of home and office-working, offering flexibility for everyone. When you'll be in the office depends on your role, but most colleagues are in 2 days a week, and we'll consider the flexible working options that work best for you.
Difference makes us who we are. We believe everyone should feel comfortable to bring their whole selves to work – that’s why we champion diverse voices, build workplaces that work for people, and invest in the things that matter. From senior leadership to inclusivity networks, adaptive working to inclusion training, we’ve made it our mission to give you everything you need to be authentically you. Discover more at directlinegroupcareers.com
Together, we’re one of a kind
Hours: 35 hours (Monday to Friday, 9am to 5pm)
Closing Date: Friday 07 March
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