Credit Control Team Leader
Head Office Based – 5 days a week – Chester
£28,000-£32,000
An opportunity to join an expanding and progressive company as Credit Control Team Leader in a fast-paced and varied environment. Benefits include free parking, pension scheme, private medical cover, retail offers and discounts, performance reviews, discretionary bonus and hybrid working. When at Head Office you will be within a modern, open-plan office with a collaborative and supportive working environment.
The objective of the role is to take responsibility for overseeing cash collection and minimising bad debt, whilst ensuring that the provision of goods / services on credit terms is at a level that maximises turnover with minimum risk to the business. Building, maintaining and promoting a proactive Credit Control function, ensuring that the personnel within the team are fully trained, adhering to the department’s processes, meeting objectives, coached and developed. To build, maintain and promote constructive and productive relationships with customers, field managers and Credit Controllers ensuring professional conduct is maintained.
Key Responsibilities
• Organise the day-to-day tasks and resources across the team to ensure objectives are met
• Perform monthly 1-2-1 reviews with team members to identify any development, coaching and training needs
• Monitor KPIs to ensure the team is meeting targets and provide additional support as required
• Produce and review KPIs such as cash allocation, dispute resolution, inactive account reconciliations, outstanding payment plans, unpaid invoices
• Ensure all processes achieve set SLA’s as per compliance and company requirements
• Encourage Credit Controllers as to how queries and distressed accounts should be addressed, assisting the Credit Control Manager to promote best practice
• Monitor and assist team members to resolve disputed invoices
• Monitor and assist completion of credit approval checks for new and existing customers
• Monitoring and actioning of limited company notifications
• Assist Credit Control Manager in the review, update and implementation of credit control procedures across the department and business
• Monitor and attend Credit Control/BDM fortnightly reviews
• Provide organisation for and attend monthly debt reviews and ensure action points are followed up
• Attend regional meetings and promote as and when required
• Provide cover, where necessary, for Credit Controllers when absent
• Adherence and promotion of the department’s GDPR policies
• Other ad hoc duties including covering other departmental roles and tasks as required
Skills and Experience
• Minimum of 3 years credit control experiencet
• Minimum of 3 years supervisory experience
• Intermediate/Advanced Excel skills
• CICM qualification desirable
• Experience of product release decision-making
• Excellent communication skills and demonstrably effective negotiation skills
• Strong organisational and time-management skills
• Highly self-motivated and adaptable to change
• Able to display and promote a proactive, positive, professional team atmosphere and engage with company values.
Unfortunately, due to time restrictions we cannot respond to every applicant, in the event that we haven’t contacted you within 48 hours please take it you have not been successful for this particular role, but your details will be kept on file and considered for all future vacancies.
We are an equal opportunities agency and welcome applicants from all backgrounds.
We are acting on behalf of the client as an Employment Agency in relation to this vacancy