Service Desk Coordinator - South East | Dynamic, Customer-Focused Role
£32,000
Rural Maidstone
Monday - Friday - Flexi hours + great benefits package
Are you a natural communicator who thrives on providing exceptional customer service and keeping operations running smoothly? We're searching for a proactive Service Desk Coordinator to become the vital link between customers and a team of 8 skilled mobile engineers across the South East.
In this fast-paced and varied role, you'll be the first point of contact for incoming service enquiries-ensuring queries are handled efficiently and professionally, engineers are scheduled effectively, and customers receive first-class support. If you're highly organised, detail-focused, and passionate about delivering solutions that minimise downtime, we want to hear from you.
Key Responsibilities:
Act as the first line of support for customer queries, providing clear, helpful advice and arranging engineer call-outs as needed.
Schedule and coordinate the workloads of 8 mobile service engineers, balancing priorities to maximise efficiency and customer satisfaction.
Manage service orders and scheduling within SAP, ensuring accuracy and timely follow-up.
Liaise closely with customers, engineers, and internal departments to ensure smooth communication and issue resolution.
Maintain accurate service records and support parts ordering when required.
What You'll Bring:
Excellent communication and customer service skills - you'll be a true ambassador for great service.
Strong experience in scheduling, planning, or service coordination.
Great attention to detail and a methodical approach to work.
Ability to stay calm under pressure, juggle priorities, and keep things moving smoothly.
Confident IT skills (SAP experience is a bonus but not essential).
Why Join?
You'll be part of a supportive and professional team that genuinely cares about doing things well. Every day is different, and your role is pivotal in ensuring both customers and engineers are happy.
If you're looking for a role where your organisational skills and customer care make a real impact, apply today to find out more! Contact Sarah Gilbertson on (phone number removed)