Customer Service Dispute Resolution Representative
Our Customer Service Dispute Resolution Representatives provide fulfillment of regulatory Data Subject Access requests and/or Erasures and/or Complaints. Demonstrating ownership and accountability for delivering excellent consumer outcomes with a focus on 'first time resolution' and a determination to pursue root cause. To deal with all enquiries and concerns relating to SARS & complaints raised by clients and consumers. Must have excellent listening skills, as well as both oral and written communication skills.
What You Will Do
* Co-ordinate and respond to Subject Access requests (SARs) within timescales.
* Deal with all enquiries and concerns relating to SARS raised.
* Liaise with teams/departments in order to process SAR requests.
* Preparing appropriate and well written correspondence.
* Be able to constantly re-prioritise with fluctuating volumes of work and be resilient in difficult and/or sensitive situations involving conflict, bereavement and challenge.
* Communicate, advise and guide on SARs matters with senior management and clinical staff.
* Liaise with external organisations as required.
* Excellent interpersonal communication and diplomacy skills.
* Frequent communication with a wide range of staff and external contacts, both verbal and written.
What Experience You Need
* Experience working in a regulatory role in complaints and Data Subject access requests.
* Knowledge of GDPR regulations.
* Strong time management and prioritisation skills.
* Strong attention to detail and accuracy.
* A positive and enthusiastic attitude with a genuine desire to help others.
* Excellent communication and interpersonal skills.
What Could Set You Apart
* Any previous experience in a regulatory role within financial services.
* Basic understanding of financial services concepts.
* An understanding of GDPR regulations.
Salary: £24,000 + benefits
Seniority level
* Mid-Senior level
Employment type
* Full-time
Job function
* Customer Service
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