Job Description Management Group: Finance and Corporate Services Department: Strategy, Performance, Projects and Complaints Section: Strategy and Performance Job Title: Data Analyst Reports to: Senior Data Analyst Purpose of the job To provide the Council’s Management Board with accurate, relevant and timely data, research and performance information that contributes to a culture of continuous improvement, enhanced efficiency and evidence-based decision-making in the Council. This role is to support Childrens Services, in particular Education. Any experience of supporting the School Census return, CME/EHE return and Key Stage Collections would be useful. Also, prior experience of using Education MRI, VYED and Nexus. Principal accountabilities Direction To contribute towards the development of the Council’s Business Process and senior managers ability to make informed decisions and improve performance by: Working with Directorates to develop outcomes performance measures (and ensure associated systems are in place) that enable robust performance management. Analysing data to establish levels of need and trends and understand performance Streamlining and automating performance reporting wherever possible Implementation To analyse performance management information, develop and monitor performance targets and support service areas in using data to drive improvement, contributing proposals for remedial action where required. To collate, analyse, monitor and challenge out turns and trends from performance management information to enable emerging issues to be brought to the attention of colleagues and advise service managers of implications to enable action to be taken to improve service delivery. To liaise with London Councils, Central Government, Local Authorities and other relevant organisations, including regulators, to benchmark Bexley’s performance and inform service improvement. To ensure data contributes towards the Council meeting its statutory duties, particularly in relation to Equalities, regulators and statistical returns. To develop policies, systems and procedures on data handling and information sharing to ensure high quality data and outcomes and improve the effectiveness and efficiency of the Council’s services. To provide essential data and information required to support the preparation for external assessment and inspection. To analyse data and provide information required for needs assessments to build the Council’s understanding of local needs including the issues affecting minority groups and provide a clear direction of travel for the Council, supported by evidence. To contribute and develop webpages to support open data and transparency so that staff, public and partners are better informed about our performance, issues and achievements. To ensure data, research, management information and performance reports are accurate first time and comprehensible for staff, managers and Councillors. To undertake specified duties and tasks linked to the Strategy, Performance & Insight Team. Organisational Control and Development To ensure that working practices and processes are developed that maximise the use of new technology to ensure efficient and effective delivery of services to residents. To automate reporting wherever possible – and provide it via self-serve platforms for clients. To develop internal & external service or functional networks to facilitate joint working, sharing of best practice and information. Personal Effectiveness To work collaboratively with colleagues to ensure a ‘One Council’ approach to work. To present timely, relevant advice and assistance to the Senior Managers, Service Colleagues and Members. To establish and develop effective working relationships and productive partnerships with relevant colleagues and partners. To deal promptly with all matters requiring the post holder’s personal attention. To demonstrate achievement drive and ownership and develop as an individual. To be fully conversant with relevant statutory provisions and the Council’s constitution, processes and procedures and developing the full range of managerial and professional skills and knowledge to satisfy the requirements of the post. To keep up to date and comply with council policies on equality & diversity, health &safety, data protection, freedom of information, Financial Regulations, Standing Orders and other statutory and council policies and procedures. Person Specification Management Group: Finance and Corporate Services Department: Strategy, Performance and Complaints Section: Strategy and Performance Job Title: Data Analyst Selection Criteria Essential/Desirable (E/D) Method of Assessment (see key) (a) Education and formal training Degree or equivalent experience Evidence of continuing professional development E E A A/I (b) Relevant Technical Experience and Knowledge Good analytical skills and the ability to prepare clear and concise reports on complex issuesand in formatssuitable for a variety of audiences. Knowledge and understanding of the role and functions of local government. Experience in using statistical software to carry out detailed data analysis including the development of information systems and processes, combining data from various sources to produce information which is relevant and fit for purpose and assessing the suitability of different ICT solutions. SQL Knowledge Report writing SSRS Power BI / Tableau Excel / Power Query Specifying, collating, analysing and reporting dataand information management for a complex organisation. Experience of data management, including capturing data, organising data in line with recognised standards and sharing data securely in line with legislation. Experience of using GIS software to model activity Experience of submitting statutory returns, automating data reporting and target setting. Experience in translating government guidance into action Able to demonstrate a commitment to equal opportunities and customer care. Able to work successfully as part of a team, demonstrating aproactive commitment to the team’saims and objectives E E D D D D D D D D D D D E E AT AT A/I A/I A/I A/I A/I A/I A/I A/I A/I A/I A/I A/I (c) Other Additional Requirements Comply with our legal responsibilities under the Data Protection Act 2018 and thus General Data Protection Regulation (GDPR), Freedom of Information Act, Environmental Information Regulations and the Privacy and Electronic Regulations and Information Security Standards. D A/I KEY: I = Interview A = Application Form AT = Ability Test Applicants will be assessed against these criteria and the following high performance indicators throughout the recruitment process. High Performance Indicators Values Behaviours for staff Behaviours for managers Innovation I respond flexibly and adapt to changing demands I am prepared to take managed risks to achieve better outcomes I ask ‘What if…? to develop fresh thinking and innovative approaches to generate and implement solutions to improve performance and challenge the status quo I routinely look for innovative and cost-effective ways to improve performance and customer service I champion change and deal successfully with ambiguity, enabling people to see positive and exciting possibilities for the future I take calculated risks based on available evidence and my professional judgement to learn and try new things Leadership I demonstrate a clear sense of purpose and direction, in line with organisational objectives I am willing to take difficult decisions My personal actions promote a positive image of Bexley I take responsibility for my service and for making things happen to make a difference to my service users I create an environment where staff can thrive and show I value and trust staff, give praise and recognise good work I inspire, lead and encourage staff to move forward Collaboration I show respect for others and value contributions from internal and external partners and customers I recognise the right solution, regardless of who initiated it I seek out and work with partners who can help me achieve the outcomes and objectives I need to deliver I encourage the feeling that the team is a collective unit with shared goals I engage with service partners and other areas of the Bexley organisation to understand the demands on others and seek solutions as One Council I network internally and externally Listening and Responding I acknowledge other people’s viewpoints and work with them to find a win-win solution I prepare and present information anticipating questions and problems I adapt my style to the audience and their needs, using the most appropriate communication channels I seek regular service user feedback and review customer data to shape service improvements I ask staff for ideas on how to improve our service and how I can improve as a manager, listen to them and act on them I empower staff to make decisions and changes to improve value for money, customer service and productivity Open and Accessible I see issues from the customer / user perspective I monitor customer feedback and level of satisfaction with the service they receive, and use this to improve and pre-empt customer needs I seek to build and maintain positive relationships with customers and partners I am accessible to my service users, customers, staff and Members I communicate and share a clear vision for the bigger picture as well as specific service areas I outline what is expected of individuals and their contribution to the whole, and am consistent in my expectations Impact I prioritise my activities and resources to focus on those which have the most impact for residents I take responsibility for making things happen and achieving my objectives I make decisions and clear recommendations based on my professional opinion and experience, informed by a range of information and evidence I design services that provide value for money and deliver our outcomes, informed by evidence I produce, prioritise and adapt plans to meet changing requirements I set interim goals to achieve notable wins on the way to larger objectives I deal with poor performance