Job Overview
Join LKQ UK & Ireland as a Customer Service Supervisor and lead a dynamic team committed to delivering first‑class support. You’ll coach staff, improve processes and ensure customers receive outstanding service every time. If you’re a natural leader with a passion for people and performance, this is your chance to make a real impact.
What We Offer
* Competitive Salary – Regular review to keep earnings competitive.
* Enhanced Annual Leave (Including Bank Holidays) – Great work‑life balance with plenty of time off.
* Exciting Career Growth – Personal development across the UK & Europe.
* Life Assurance – Financial security for you and loved ones.
* 24/7 Employee Assistance Programme – Confidential support whenever you need it.
* Exclusive Gym Discounts – Reduced memberships at top health clubs.
* Comprehensive Healthcare Perks – Online GP, hospital plan and other wellness benefits.
* Cycle to Work Scheme – Tax‑free bike purchases.
* Retail & Staff Discounts – Savings on popular brands and products.
Key Responsibilities
* Responsible for retail operations, resources and customer service within the branch.
* Hold regular colleague reviews to strengthen engagement and support development.
* Deliver a structured daily briefing to ensure balanced performance across key metrics and KPI measures.
* Ensure all areas of the retail counter always conform to health and safety legislation.
* Maintain branch compliance with branch standards to achieve operational excellence.
* Lead a retail team with a customer‑first attitude, ensuring service is at the heart of everything.
* Adhere to returns, credits and warranty processes, enhancing customer experience and creating frictionless processes.
* Maintain shelf availability through accurate completion of stock movement processes.
* Deliver customer‑first service through efficient pick‑to‑manifest times and achieving all SLA metrics.
* Work collaboratively with operations and sales teams to maximize customer opportunity.
* Minimise customer effort by ensuring robust Click‑Collect process is placed and adhered to.
* Ensure branch is set up for growth through best‑in‑class retail stores to outstanding stock management and exceptional SLAs.
Skills and Experience
* Great communication skills; ability to develop customer relationships and drive connectivity.
* High levels of focus, energy and drive.
* Always delivering best‑in‑class service to establish customer experience excellence.
* Flexibility to day‑to‑day tasks to best support the branch with strategic thinking.
Why Work for LKQ
* People First: We value employees just as much as customers.
* Work‑Life Balance: Flexible working options to support your lifestyle.
* Career Growth: Genuine opportunities for progression in a thriving industry.
* Passion for Excellence: Join a team dedicated to being the best at what we do.
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