Customer Service Agent – Be the Voice That Makes a Difference!
Location: Marlow (Hybrid after 3 months)
Type: Full-time, Permanent
Department: Operations Team
Who We Are
We’re recruiting for a fast-growing organisation known for their commitment to quality, innovation, and world-class service. Behind every great product is an even greater team - people who bring passion, energy, and excellence to everything they do.
We’re on the lookout for a Customer Service Agent who’s dedicated, proactive, and ready to deliver first-class service every single day.
What You’ll Be Doing
As part of our Operations Team, you’ll play a key role in supporting our customers and ensuring every interaction is smooth, efficient, and memorable.
You’ll:
• Communicate directly with customers via phone and email using CRM and contact centre systems
• Process and manage customer orders accurately and efficiently
• Handle return requests, ensuring all details are captured and processed correctly
• Manage calls, enquiries, orders, and complaints while logging every detail in our CRM system
• Resolve complex customer issues with empathy, professionalism, and a solutions-first mindset
• Collaborate with Sales, Marketing, Logistics, and After Sales Support teams to ensure seamless communication
What You’ll Bring to the Table
You’re a people person with a passion for problem-solving and a natural ability to stay calm under pressure. You thrive on delivering outstanding service and turning challenges into wins.
You’ll have:
• Proven experience in a Customer Service or similar role
• Confidence using CRM systems (bonus points for SAP or Salesforce experience!)
• Understanding of Consumer Rights Act and Distance Selling Regulations
• Excellent attention to detail and solid MS Office skills
• Great time management and a goal-focused mindset
Why You’ll Love Working Here
We believe people do their best work when they feel valued, supported, and rewarded. That’s why we offer a fantastic range of benefits designed to make life better — inside and outside of work.
Perks & Benefits:
• Hybrid working option (after 3 months)
• 25 days’ holiday + bank holidays
• Private Medical & Dental Insurance
• Group Life Assurance Benefits
• Annual Gym Allowance – we care about your wellbeing
• Discounts on high-quality products
• Access to our Benefits Hub with discounts at top retailers
• On-site restaurant and coffee shop – because good coffee fuels great service
Sound Like You?
If you’re ready to join a company that values people, rewards initiative, and celebrates growth - we’d love to hear from you.
Apply today and take the next step in your career as a Customer Service Agent