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Damage/loss claims handler

Knowle (City of Bristol)
Speedy Hire
Claims handler
Posted: 23 June
Offer description

Job Title: Damage/Loss Claims Handler (12-Month FTC)
Location: Speedy Services Bristol
Hours: 37.5 hours per week, Monday to Friday
Flexible working options available, including 9-day fortnight, job shares, and amended hours
Join Speedy the UKs leading hire provider of tools, specialist equipment, plant, and support services delivering solutions for every job, big or small!
We are currently looking for a Damage/Loss Claims Handler to join our specialist team at our Bristol location on a 12-month fixed-term contract. This is a fantastic opportunity to join a fast-paced and friendly team, playing a key role in ensuring that all damage and loss charges are applied accurately and efficiently.
What Youll Be Doing: Reporting to the Damage & Loss Manager, your key responsibilities will include:
Handling new customer damage and loss claims

Maintaining and updating existing claims with a view to timely resolution

Negotiating and settling claims directly with customers and insurers

Liaising professionally with customers and senior management

Working with internal workshops and external repair partners for accurate billing

Supporting depots and the sales team with queries and claims

Accurately recording and managing workshop reports using our in-house system

Escalating unresolved disputes to the Damage & Loss Team Leader

Travelling to workshops when necessary

Supporting Speedys ESG Strategy Decade to Deliver

Additional Duties: Managing asset queries via phone and email

Answering calls professionally and promptly

Assisting with company stock takes

What Were Looking For: Essential Skills and Experience:
A strong team player organised, adaptable, and detail-oriented

Excellent written and verbal communication skills

Confident liaising across all levels of the business

Analytical mindset with strong problem-solving skills

At Speedy, work/life balance is important to us. Thats why we offer flexible working arrangements, including job shares, amended hours, and the option to work a 9-day fortnight. We believe in creating an environment that works for you.
Ready to be part of something great?
Apply now and help us continue to deliver exceptional service across the UK!
What we offer:
26 days holiday (plus bank holidays)
Life assurance
Pension Scheme
Canteen facilities
95% discount across the Speedy brand
Opportunities for training, development and career progression
Voluntary Health Cash Plan
My Staff Shop: discounts and offers for shopping etc. across many suppliers
Green Commute Initiative: Work scheme for cycling
PAM Employee Assistance Program (EAP): Offers free and confidential support and counselling to help you through matters such as wellbeing, divorce, legal, and financial management
Speedy operates an industry leading Work Life Balance initiative, demonstrating our commitment to reducing core contracted hours, supporting colleague wellbeing, and identifying more balanced work patterns for our colleagues which is a huge step in realising our ambition of putting our People First. Talk to us about a range of hybrid and flexible working arrangements to suit your needs including flexible start/finish times, shorter days, term time hours and job share opportunities.
Speedy offer a Career Line of Sight which enables a detailed understanding of the route to progression and growth within the Speedy Group.
Please be aware Speedy reserves the right to close our vacancies earlier than the listed date if we have received a high level of applications. We would recommend that if you wish to be considered that you complete the application as promptly as possible.
Please be aware that some roles within The Speedy Group UK&I may require a DBS, Credit or Security Clearance Check. The Speedy Group isan equal opportunity employer where we embrace diversity in all its forms and fostering an inclusive environment for all people to do the best work of their lives with us.
Link below to our policies in line with our ESG Governance.
https://www.speedyservices.com/esg/governance
All applicants will be considered for employment without attention to ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, veteran, neurodiversity status or disability status. All roles within The Speedy Group require proof of right to work in the UK by the start of employment.

TPBN1_UKTJ

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