Tech Bar Engineer
Location: London (hybrid working – mix of office and home)
Contract Type: Permanent
Salary Package: Competitive salary plus large company benefits, flexible benefits scheme, and two paid volunteering days a year
Hours: 9:00 am – 5:30 pm, Monday – Friday
Interview Process: 2‑stage process
Role Purpose
The Tech Bar provides innovative, face‑to‑face IT support, helping customers with ‘how to’ queries, first‑time fixes, and efficient solutions. In this role you’ll deliver first‑ and second‑line support across applications, desktop/mobile, and network systems, ensuring SLA compliance and high service quality. You’ll also provide hardware support, including device configuration and replacement, and enhance the customer experience with a positive, proactive, and solution‑focused attitude.
Key Responsibilities
* Manage workloads, ticket queues, and ensure SLA/OLA compliance.
* Provide technical support for desktops, laptops, tablets, mobiles, hardware, and software.
* Log and maintain customer enquiries, offering proactive updates where needed.
* Install, configure, upgrade, move, rebuild, and decommission IT equipment.
* Handle buffer stock, logistics, and asset management processes.
* Escalate and hand over issues to referral groups or third parties with accurate information.
* Support incident, problem, and escalation management across field services.
* Produce reports, track key issues/trends, and gather customer feedback.
* Run demo sessions, floor walks, and communicate presence at Tech Bar sites.
* Contribute to projects, demand tasks, and provide peer cover when required.
Skills And Experience
* Solid IT background with customer‑facing support experience.
* Strong problem‑solving skills and a well‑organised approach.
* Good knowledge of desktop environments, PC/server hardware, and software.
* Experience with ticketing systems (e.g., ServiceNow).
* Proficient in Windows (7–11), Office 365, Microsoft applications, major browsers, and Active Directory.
* Basic understanding of server infrastructure, cabling, and networking.
* Ability to diagnose hardware, software, network, and server issues.
* Familiarity with working to defined SLAs.
* Full UK driving licence.
About Us
SCC is Europe's largest privately‑owned IT business, based out of a new £7m HQ office in Birmingham. We help clients succeed through IT transformation and exceptional customer experiences, combining innovation with unique ideas, people, and disciplines.
We are an equal opportunities employer
MCC is committed to providing equal opportunities and a proactive and inclusive approach to equality and diversity in employment. No applicant or employee will be treated less favourably than another on the grounds of a protected characteristic which are defined as sex, sexual orientation, age, disability, gender reassignment, trade union membership or non‑membership, marriage and civil partnership, pregnancy and maternity, race and religion or belief.
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