At Asda, we want you to. As our Online Manager, you’ll lead the store’s online shopping operation—ensuring customers receive a fast, accurate, and friendly service whether they choose home delivery or click & collect. You’ll oversee the picking, packing, and dispatching of online orders, making sure every item meets our quality standards, and every delivery is on time. You’ll manage a team of personal shoppers and delivery drivers, ensuring they’re motivated, well-organised, and focused on delivering a brilliant customer experience. You’ll also use data and insight to manage volume, improve efficiency, and respond to customer feedback.
What makes a brilliant Online Manager:
* Customer-focused: You understand the importance of convenience and reliability in online shopping and deliver it consistently.
* Operationally strong: You’re confident managing logistics, order fulfilment, and delivery schedules in a fast-paced environment.
* Tech-savvy: You’re comfortable using systems and data to track performance, manage capacity, and solve problems.
* Leadership: You lead by example, support your team, and create a culture of accountability and service excellence.
* Detail-oriented: You ensure accuracy, freshness, and quality in every order.
* Adaptable: You thrive in a dynamic environment and can flex to meet changing customer demand.
What you’ll bring:
* Experience managing or supervising in a retail or logistics environment.
* Strong organisational and planning skills.
* A passion for leading teams and delivering great service.
* Confidence using technology and data to drive performance.
* Flexibility to work a range of shifts, including early mornings, evenings, and weekends.
you'll love
Alongside a competitive salary, you'll get lots of other great benefits too, including:
o Colleague discount: 15% off your shopping at Asda from day 1 for you and a nominated user
o Discretionary company bonus scheme
o Access to an enhanced electric car scheme
o Free eye test for you and your nominated user
o Discounted rates and special offers on Asda services such as Mobile, Pharmacy, Opticians, Personal Loan, Pet Insurance, Travel Insurance, Travel Money, Tyres, Breakdown Cover
o Stream: access to flexible pay, income tracker, financial coaching, exclusive savings account and much more
o Company pension
o Wellbeing: including 24/7 virtual GP, 24/7 EAP service, as well as access to free counselling, legal, mortgage, cancer and bereavement support
o Asda Allies Inclusion Networks – helping colleagues to make sure everybody is included and that our differences are recognised and celebrated
o Excellent parental leave policies, including maternity & adoption leave, paternity leave, shared parental leave, neonatal care leave, and support for those doing fertility treatments.
o Colleague recognition programme
o Special offers and discounts across a range of services and activities, from airport parking to theme parks and cinemas