1. Join a global entertainment business with established brands
2. Gain valuable customer service experience and career development
About Our Client
The employer operates globally within the consumer entertainment sector, supporting well known digital and physical products. The business combines a fast moving culture with a strong focus on customer experience, quality service and continuous improvement.
Job Description
Customer Service Assistant, * Responds to customer enquiries via email, phone and online platforms* Process high volumes of orders* Liaise with the warehouse regarding stock and 3PL for delivery * Resolves order, delivery and product related issues efficiently * Accurately updates customer records and internal systems * Communicates clearly with internal teams to resolve escalations * Follows company policies, procedures and service standards * Manages complaints with empathy and professionalism * Identifies trends and recurring issues to support improvements * Supports team targets and service level objectives
The Successful Applicant
* Demonstrates previous fast paced, office based, customer service experience* Ability to cope with a very large number of SKUs which complicates the order processing * Communicates clearly and professionally in written and verbal form * Remains calm and solution focused under pressure * Shows strong attention to detail and accuracy * Works well independently and as part of a team * Learns systems and processes quickly * Manages workload effectively in a busy environment * Displays a positive and customer focused approach
What's on Offer
Salary of circa £28,000 to £30,000 plus excellent package