Company Description
We are SGS – the world's leading testing, inspection and certification company. We are recognized as the global benchmark for sustainability, quality and integrity. Our 99,500 employees operate a network of 2,500 offices and laboratories, working together to enable a better, safer and more interconnected world.
Job Description
As a core member of the Global Commercial Operations team, the Global Technical Client Project Manager acts as a bridge between global and regional sales teams, and our laboratory teams worldwide. In this role, you will –
* Act as liaison between our strategic clients and our global laboratory network
* Prepare and execute project plans for the contracted services, in close partnership with global and regional sales teams
* Provide technical support and guidance to maintain the highest level of customer satisfaction
* Act as project manager for specifically assigned global client testing programs
Primary Responsibilities:
1. Client Management & Communication
Support clients on scientific and technical questions related to the service execution by SGS Pharma laboratory network:
* Identify appropriate location(s) to execute the work and confirm capacity and capabilities
* Ensure clients understand and agree with SGS technical approach to the contracted work
* Maintain best-in-class communication between clients and the SGS Pharma laboratory network
* Provide feedback / explanations to address any concern from clients, colleagues, and stakeholders
2. Project Management & Coordination
* Prepare project plans, support or directly manage (multi-site, multi-region) client projects
* Participate in project kick-off as Technical Client support (i.e. act as the ‘voice of the customer ‘)
* For specifically assigned global client testing programs – act as Project Manager / Technical Liaison during full execution of the work
* Escalate to Global and Regional Operations Management any issues with capacity and capability that may endanger the clients’ projects
3. Business Development Support
* During technical interactions with clients – identify new business development opportunities (further clients’ needs) and feedback insights to Business Development Teams
* Keep abreast of latest technical and regulatory developments impacting the industry and feedback strategic insights to Business Development Teams
4. Governance & Compliance Oversight
* Ensure all necessary information is obtained from clients to prepare accurate RFI/RFP/Work Orders
* Monitor any regulatory issues that may impact the work and ensure these are duly communicated to both clients and our global laboratory network
Qualifications
* Degree in Pharmacy, Biotechnology, Biology, Chemistry or related scientific field
* 5-10 years’ experience working as Scientist in a lab environment, or alternatively – PhD holder with 3-5 years’ experience in the Pharmaceutical Industry
* Minimum 3 years’ experience in a customer-facing, client service position
* Experience in Pharma CMC analytical testing analysis
* Experience in global project management (as e.g. Study Director, Senior Scientist, or Client Technical Manager)
* Ability to convey scientific and technical explanations in a concise and comprehensible manner
* Strong communication, negotiation and interpersonal skills
* Ability to work collaboratively across decentralized Teams
* Ensures full compliance with SGS Health & Safety, Code of Integrity, Professional Conduct Policies
Additional Information
* We provide hybrid working environment.
* Opportunity to work with a global leader in inspection, verification, testing, and certification.
* Collaborative and inclusive work environment.
* Competitive salary and benefits package.
* Opportunities for professional growth and development.
Join Us:At SGS, we are dedicated to fostering an open, friendly, and supportive culture that thrives on teamwork. We value diversity and provide endless opportunities to learn, grow your expertise, and fulfill your potential.
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