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You will be expected to ensure our customers’ needs are exceeded at all times while working in a number of areas of the store, so no two days will be the same. Whether it’s filling shelves, serving on the tills, ensuring we have the right amount of stock, or picking deliveries, the opportunities are endless, but everything you do matters — ensuring our customers get everything they came for, served quickly and efficiently.
Someone with a real can-do attitude who is passionate about delivering excellent customer service and willing to go the extra mile for our customers.
About the role
You will be responsible for exceeding customer needs across various store areas, with no two days being the same. Your tasks may include filling shelves, serving at the tills, managing stock levels, or picking deliveries, all aimed at providing fast and efficient service.
We seek someone with a positive attitude, a passion for customer service, and a willingness to go above and beyond for our customers.
Responsibilities
* Accurate picking and dispatch of goods using a handheld terminal, reporting discrepancies to the manager.
* Checking quality, shelf life, and ensuring packaging durability for deliveries.
* Providing high-standard customer service by processing deliveries efficiently and meeting targets.
* Polite interactions with delivery staff and appropriate responses to queries and complaints, referring complex issues to a supervisor.
Requirements
* A proactive attitude and comfort working to meet pick rate targets.
* A passion for customer service and a commitment to going the extra mile.
* Punctuality, proper presentation, and reliability.
What’s in it for you?
At Booker, we offer a great working environment and opportunities for career progression, along with a comprehensive benefits package, including discounts, insurance, health support, share schemes, pension, life assurance, and more.
About us
Booker is the UK's leading food & drink wholesaler, serving independent retailers, caterers, and small businesses through over 190 branches and multiple logistics sites across the UK.
We value diversity, equity, and inclusion, welcoming everyone to be themselves at work. We support flexible working arrangements and are committed to accessibility and inclusivity in our recruitment process.
Please note: Candidates must be over 18 for roles involving early or late shifts, warehouse work, or alcohol-related areas. High-volume applications may close early, and feedback is limited to interview attendees.
Booker Group is part of Tesco plc but operates independently, with different benefits. For more info, visit www.bookergroupjobs.co.uk
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