Job Description
Robert Half have partnered with business consulting firm looking to onboard multiple ServiceNow Consultants delivering a series of upcoming defence-sector projects. These engagements will involve both enhancing existing ServiceNow platforms and implementing new functionality, with a strong focus on ITSM.
Responsibilities:
* The ServiceNow Consultant will be required to update and optimise existing ServiceNow implementations for defence and government clients.
* Configure and deploy new segments and categories within ITSM.
* Conduct discovery workshops to capture and analyse customer requirements (B2B focus).
* Provide hands-on technical support during project delivery.
* Support onboarding processes for new users and stakeholders.
* Collaborate with architects and other consultants to ensure technical solutions align with business objectives.
Experience:
* The Service Now Consultant should have proven track record delivering Service Now projects, ideally within similar organisations
* Strong ITSM module expertise, with hands-on configuration and customisation experience.
* Ability to gather requirements, produce documentation, and communicate technical solutions clearly.
* Comfortable working in a partly remote, partly on-site capacity.
* Must hold active SC Clearance (DV Clearance advantageous).
Organisation:
* Work will be mostly remote, with occasional travel to Wiltshire.
* Initial contract for 3 - 6 months, with strong likelihood of extension due to pipeline of work.
* Competitive Day Rate
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