Posts we currently have available are in:
* Newcastle
* Reading
* Worcester
* Workington
Additional Team Leader vacancies may become available in the future across any of our locations (Bridgwater, Bristol, Cambridge, Carlisle, Crewe, Exeter, Leeds, Newcastle‑upon‑Tyne, Nottingham, Reading, Worcester, Workington, York). We plan to hold a reserve list for 12 months and will use this list to fill future vacancies. We encourage you to apply now, even if there are currently no advertised posts in your preferred location.
Are you passionate about leading and supporting a team to drive productivity?
As a Team Leader you will be leading colleagues to deliver an excellent service to rural communities by developing and leading people, building an innovative and resilient team, and driving the quality of our work and improving performance.
Responsibilities
* Lead and support teams through change positively, motivating teams to deliver an excellent performance and service to customers
* Be a champion for change inspiring and empowering teams to embrace and contribute to change in a positive way
* Ensure changes are understood, acted upon and are embedded into day-to-day delivery
* Work flexibly and at pace to contribute to the best outcomes for the Agency and its customers
* Closely monitor, manage and track performance of teams, taking accountability for delivery and quality of service to customers
* Be accountable for any allocated work streams or tasks alongside day-to-day delivery
* Utilise different resources to enhance productivity across teams by efficiently managing workloads to address daily priorities and meet customer demands
* Use data to analyse trends and influence improvements to tools, guidance and resources to enhance service delivery
* Be confident, respectful and timely in providing constructive feedback, challenging poor performance or behaviours and take ownership in delivering difficult messages
* Work collaboratively with people of all grades across RPA and beyond to influence processes, systems and approaches to work to give the best quality service and outcomes for customers
* View issues from various perspectives while assisting teams to engage with continuous improvement approaches to move work forward or address customer queries
* Engage, interact and report to Senior Managers
* Identify risks, putting mitigation in place, often working to tight timescales
* Confidently handle challenging conversations and interviews
* Maintain accurate records and produce relevant guidance material
* Monitor and manage team and individual performance and behaviours including HR Responsibilities in line with Line Management expectations
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