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Head of Quality and Governance - National, Liverpool
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Client:
We Care Group
Location:
Liverpool, United Kingdom
Job Category:
Other
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EU work permit required:
Yes
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Job Reference:
6a61ccda4dc9
Job Views:
7
Posted:
12.08.2025
Expiry Date:
26.09.2025
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Job Description:
Job Description
To lead and continuously improve the quality function at We Care Group and Summit Care Group, ensuring all services meet or exceed regulatory requirements and deliver high-quality, person-centred care. This role provides strategic leadership and operational oversight of the quality governance framework, CQC compliance, and clinical standards across the organisation.
Please note this role is national across all of our care homes within the North West and North of England.
About The Role
Strategic Leadership
Deliver a group-wide strategy for quality improvement, regulatory compliance, and safety assurance.
Advise the COO on quality performance, emerging risks, and improvement priorities.
Foster a culture of continuous improvement, accountability, and learning across all care services.
Quality and Governance Oversight
Lead the Regional Quality Nurse team to deliver regular quality audits, compliance visits, and thematic reviews.
Monitor and respond to external inspections (e.g. CQC, LA, etc.) and ensure that robust action plans are in place and effectively monitored.
Ensure that services are prepared for inspection and maintain good or outstanding ratings.
Drive improvements in clinical governance, safeguarding, infection prevention, medication management, and care planning.
Governance and Reporting
Lead the design and maintenance of the Group’s quality governance framework, policies, procedures and systems.
Produce high-quality reports and dashboards for the COO, regulators, and stakeholders.
Establish and chair a cross-functional Quality, Safety & Safeguarding Group to drive continuous improvement and assurance across all services and strengthen governance across the organisation.
Provide visible and supportive leadership to the Quality Team, promoting development, accountability, and resilience.
Work collaboratively with Home Managers, the Operations team, and other functional leaders.
Support learning from incidents, complaints, and safeguarding referrals through root cause analysis and thematic learning.
Person Specification:
Clinical leadership experience in adult social care or a related healthcare setting.
In-depth knowledge of CQC regulations, and quality improvement methodologies.
Demonstrated success in improving service quality and compliance at scale.
Excellent communication, influencing, and people management skills.
Registered Nurse (RGN/RMN/RNLD) or relevant professional qualification.
Experience of working across multiple services or regional operations.
Additional qualifications in quality improvement or leadership (e.g. ILM).
Values and Behaviours:
Commitment to compassionate, resident-centred care.
Role model for company values of Family, Honesty and Respect.
Collaborative, proactive, and supportive leadership style.
Skills Needed
About The Company
We treat all of our residents as individuals. We care about their unique needs as well as their likes and dislikes, hobbies and past times. We make sure every one of our residents is provided with a completely personalised care plan; giving them dignity, choice and independence in a home from home environment.
Our reputation is built on more than 15 years of experience in care and we work hard to make sure that all of our homes provide a safe, homely and happy setting for residents – we want our homes to be their homes. This also means that all of our 30 homes are completely unique, designed to meet the individual needs of our residents and make the most of the home environment and its surroundings.
Each home has a dedicated team delivering round-the-clock care to meet the varying and often complex needs of our residents. We continually invest in our homes and this, as well as our rigorous quality and safety standards, enables us to ensure our homes meet our exceptionally high standards and deliver the best support and care to residents.
Company Culture
As a family run business, we treat our people like they deserve to be treated; with dignity, compassion and respect. The principles of equality and inclusion are at the heart of everything we do and we are committed to creating a workplace community where everyone is treated fairly and which is representative of the people that we support.
We work hard to create a caring and welcoming environment for our residents based on our core values of privacy, independence, dignity and choice. We do the same for our people; nurturing their talents and celebrating their uniqueness to create a diverse, inclusive workplace where there are opportunities for everyone to grow and thrive.
We want our people to be themselves; bringing their best self to work so that they can provide the best care. That’s why we have a dedicated training course in equality and inclusion for our teams and operate a fair and open recruitment process. We also offer competitive rates of pay, flexible working hours, free uniforms and a range of benefits.
And we want you to be part of our future, helping us to grow as a family and put our residents and team members at the heart of everything we do.
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