Job Summary
Customer Support Executive – an exciting varied position within a friendly professional team providing exceptional customer service and administrative support to valued clients. You will use your strong communication skills to deal effectively and confidently with customer enquiries by telephone, email, social and web. Processing orders accurately and liaising with internal departments to support queries will be part of your day‑to‑day tasks. This is an opportunity to grow and develop your career in a company that commits to support, training and development on this journey. You will gain pride and pleasure in ensuring the best level of customer service, solving problems raised and fostering long‑term customer relationships that drive revenue.
Responsibilities
* Process customer orders accurately, ensuring compliance with company policy and procedures.
* Monitor order status and communicate any issues to customers.
* Build solid relationships with customers and provide excellent service across key accounts.
* Respond to customer enquiries, providing after‑sales support and technical advice.
* Maintain accurate records of customers in the CRM system.
* Seek to increase order values through cross‑selling and achieve monthly sales budgets.
* Provide product/service information, addressing questions and demonstrating a thorough understanding of our offerings.
* Stay updated on product knowledge and company policies to provide accurate information.
Qualifications
* Strong verbal and written communication skills, delivering information clearly, professionally and courteously.
* Previous sales experience with proven success in service sales.
* Excellent problem‑solving skills, with the ability to think analytically and provide effective solutions.
* Empathy and patience when dealing with customer concerns, demonstrating a customer‑centric approach.
* Strong organisational and multitasking skills, prioritising and managing time effectively.
* Ability to remain calm under pressure and adapt to changing priorities in a fast‑paced environment.
* Positive attitude, resilience and a strong commitment to delivering excellent customer service.
* Proficiency in Microsoft Excel and Word. Experience with SharePoint, Business Dynamics or Dynamics 365 is an advantage.
Working Hours
Office based in Havant. Monday to Thursday 9 am‑5 pm; Friday 9 am‑4 pm.
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