Job Title: 2nd Line Support Engineer
Location: Bristol (hybrid)
Salary: £28,000 - £35,000
This is an exciting opportunity to join a forward-thinking, people-first business that truly values innovation, collaboration, and personal growth. You will be responsible for providing technical support, troubleshooting, and customer service to clients.
The Role:
* Engage with customers via multiple channels (including phone, email, chat and service portal)
* Develop a good understanding of our client base whilst building and maintaining good client relationships
* Providing technical support, troubleshooting, and customer service to clients.
* Configure equipment (laptops, desktops, mobiles) and install new software when required.
The Candidate:
* Windows 10 & 11, Microsoft Exchange Online, Active Directory, desktop/laptop hardware, VPN technologies, M365 stack, Azure
* Strong analytical skills
* Good working knowledge of tech, hardware, and software
* Proactive and driven professional who enjoys working in a collaborative team
The Package:
* Basic salary: up to £35,000
* Hybrid working - 3 days onsite
* Comprehensive, tailored training with opportunities for paid certifications
* Life insurance
Interested? If you think you're right for this role, then click the 'Apply Now' button and send us your CV.