Description
JOB TITLE: Lead Infrastructure Specialist (Telephony Platform)
SALARY: £90,440 - £106,400
LOCATION(S): Leeds, Manchester or Edinburgh
HOURS: Full time
WORKING PATTERN: Our work style is hybrid, which involves spending at least two days per week, or 40% of our time, at our locations.
About this Opportunity
Join Network Services at a pivotal time of transformation, where innovation, collaboration, and personal growth are at the heart of everything we do.
We’re looking for a Lead Infrastructure Specialist to head up the front and back office telephony platform, part of the Core Infrastructure Platform. This is a senior technical role with strategic responsibility including a large-scale enterprise telephony platform—a critical component of the Group’s infrastructure and future direction.
You’ll help shape and deliver network services that are resilient, secure, and future-ready, while supporting the Group’s broader mission, including its commitment to sustainability and technology modernisation.
As the Lead Infrastructure Specialist for our Telephony Platform, you will:
1. Lead a team of Telephony Specialists, providing technical direction, mentoring, and fostering a culture of continuous improvement.
2. Design, develop, and integrate enterprise-grade voice solutions, ensuring they are scalable, resilient, and aligned with strategic goals.
3. Drive automation and orchestration across voice network processes to improve efficiency, accuracy, and agility.
4. Identify and implement opportunities to reduce operating and change costs, enhance delivery precision, and adopt innovative approaches to service and change management.
5. Act as a technical authority, bringing confidence and clarity to complex voice solution decisions, ensuring alignment with industry best practices and Group technology policies.
6. Ensure people, processes, and platforms are prepared for the future, contributing to the transformation of Networks through DevOps, Agile practices, and enhanced technical capabilities.
Why Lloyds Banking Group
We’re on an exciting journey to transform our Group and the way we’re shaping finance for good. We’re focusing on the future, investing in our technologies, workplaces, and colleagues to make our Group a great place for everyone. Including you.
What you’ll need
7. Extensive experience large scale telephony platforms and voice solutions, with exposure to technologies such as Avaya, Genesys, Verint, and RingCentral.
8. Proven ability to lead engineering teams, manage risk, and balance service protection with transformation.
9. Strong background in automation and Infrastructure as Code (IaC), with proficiency in tools such as Python, Jenkins, Harness, Ansible, Terraform, Docker.
10. Excellent communication and collaboration skills, with the ability to influence and engage across technical and business stakeholders.
11. Experience in roadmap creation, managing technical debt, maintaining production health, and developing team capabilities aligned to future architecture.
12. A proactive mindset for unblocking technical challenges, exploring new patterns, and proving solutions ready for enterprise adoption.
About working for us
Our ambition is to be the leading UK business for diversity, equity and inclusion supporting our customers, colleagues and communities and we’re committed to creating an environment in which everyone can thrive, learn and develop.
We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer Initiative.
We offer reasonable workplace adjustments for colleagues with disabilities, including flexibility in office attendance, location and working patterns. And, as a Disability Confident Leader, we guarantee interviews for a fair and proportionate number of applicants who meet the minimum criteria for the role with a disability, long-term health or neurodivergent condition through the Disability Confident Scheme.
We provide reasonable adjustments throughout the recruitment process to reduce or remove barriers. Just let us know what you need.
We also offer a wide-ranging benefits package, which includes
13. A generous pension contribution of up to 15%
14. An annual performance-related bonus
15. Share schemes including free shares.
16. Benefits you can adapt to your lifestyle, such as discounted shopping.
17. 30 days’ holiday, with bank holidays on top
18. A range of wellbeing initiatives and generous parental leave policies
Want to do amazing work, that’s interesting and makes a difference to millions of people? Join our journey.
At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.
We keep your data safe. So, we'll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks. We'll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person.
We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.