Role Overview
The Role: Store Manager As Store Manager, you'll be the driving force behind your store's success - setting the tone, coaching your team, and making sure every customer receives an unbeatable Costa experience. You'll lead from the front and take full ownership of your store's performance, people, and day-to-day operations.
Your key responsibilities will include:
* Leading and inspiring a team of Baristas, Barista Maestros, and Assistant Managers
* Delivering an exceptional customer experience while upholding brand standards
* Managing store performance and driving key metrics including sales, customer satisfaction, and team engagement
* Ensuring operational excellence, including compliance, cleanliness, and health & safety
* Recruiting, onboarding, and developing your team with clear growth plans
* Driving commercial success through smart decision‑making and team motivation
* Launching seasonal campaigns and ensuring flawless execution on the shop floor
Qualifications
* Previous management experience in retail, hospitality, or a similar customer‑facing role
* A passion for people development, coaching, and leading high‑performing teams
* Strong commercial acumen with a results‑driven mindset
* Excellent communication and organisational skills
* Full flexibility with working hours and a proactive attitude
* A hands‑on leadership style and a love for great coffee
Company Information
Become a Store Manager at Scoffs Group – the UK's largest Costa Coffee franchise. We are an award‑winning franchise, representing the nation's favourite coffee brand for over 11 years. Join a network of supportive, passionate people who care about quality, team spirit, and continuous improvement.
We are proud to be a diverse and equal opportunity employer and are committed to building an inclusive environment for all employees.
Benefits
* Instant Perks with Boostworks – Access exclusive discounts and team rewards from day one
* Employee Assistance Programme (Life & Progress) – Free, confidential support
* Wagestream Access – Gain real-time access to your earnings, budgeting tools, and smart savings
* Company Pension Scheme – Secure your future
* Leadership training via Yuzu Training – Learn while you lead
* Free Lunch & Drinks Every Shift – Enjoy lunch and handcrafted drinks on the house
* Personal & Off‑shift Discounts – Perks that go beyond you
* Loyalty Awards – Recognised for long service
* Celebration for milestones – We celebrate you from day one to key milestones
* Performance Bonuses – Team wins equal bonus time
Next Steps
Ready to lead a store, inspire a team, and deliver greatness? If you're a passionate, results‑driven leader with a heart for people and a head for business, we'd love to hear from you.
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