Do you have a passion for delivering exceptional customer service? Are you proactive, solution-focused, and eager to make a difference within a well-established and growing company? Join a leading business based in Wrexham and help maintain a strong ‘customer-first’ approach.
We’re seeking a Customer Service Coordinator to work closely with internal teams and customers, ensuring that service standards are met and any customer issues are resolved efficiently. If you’re looking to be part of a team that values personal growth, innovation, and a collaborative culture, this is the opportunity for you!
Purpose of the Role:
As a Customer Service Coordinator, you will be at the forefront of maintaining a reputation for outstanding customer service. You’ll ensure that all customer interactions are handled with care, ensuring a seamless experience for every customer and promoting a ‘Think Customer’ culture.
Key Responsibilities:
*
Customer Credits: Process customer credits promptly and efficiently
*
Customer Returns: Manage and process returns quickly to minimize any inconvenience
*
Stock Issues: Resolve stock issues affecting order fulfilment and ensure customers are informed and offered solutions
*
Post-Delivery Support: Handle post-delivery issues such as damaged goods or missing items with a sense of urgency
*
Collaborate with the Compliance Team to identify, investigate, and resolve opportunities for improvement or non-compliance
*
Use company software packages to manage customer service tasks efficiently
*
Proactively engage with customers to ensure consistent service levels
*
Provide inbound telephone support to the Sales team
*
Undertake any other customer service-related duties as required
What We’re Looking For:
*
Ideally a good understanding of SOP systems and procedures
*
Ability to process data accurately
*
Experience with Sage ideally and Microsoft Office (Excel, Word)
*
Excellent communication skills, both verbal and written, with the ability to interact across various teams
*
Strong attention to detail and an ability to prioritize and meet deadlines in a fast-paced environment
In return you can expect a salary of £27,000 pa plus monthly bonus (£100-£150), hybrid working, 26 days holidays working Monday - Friday 8:30am - 5:00pm with a 2pm early dart on a Friday and many more benefits ....
Apply online now