Annual wage £15,000.00 Working week Monday to Friday, 9am to 5:30pm (1 hour lunch break) Total hours per week: 37.5 Expected duration 15 Months Possible start date 29 Apr 2024 Date posted 04 Apr 2024 Apprenticeship level Advanced Level 3 (A level) Reference number VAC1000241909 Positions 1 available What you will do in your working day The role is centered around working on their busy Service Desk, answering telephone calls, emails and working with internal and external portals. The successful candidate must have excellent communication skills and be confident talking to a wide variety of partners, customers and suppliers. Main responsibilities: First line support, troubleshooting issues and resolving partner and customer requests Management of CRM ticket queues on the Zest4 Portal Liaising with partners, customers and suppliers via tickets, email and telephone Accurate data entry Monitoring and maintaining stock levels Dispatching and invoicing stock Develop a good working knowledge of all products sold by Zest4 Opportunity to work within other teams to expand your knowledge Company Benefits: Pension Staff tariff Activities & events Service related holidays Employee recognition awards Team bonuses Annual discretionary company bonus scheme Eyecare vouchers Home / Flexible working Ride to work scheme Parental leave Childcare vouchers Private medical insurance The training you will be getting Business Administrator Level 3 Apprenticeship Standard, including Functional Skills Level 2 Maths (if required) Functional Skills Level 2 English (if required) What to expect at the end of your apprenticeship They have had multiple successful apprentices within the business who have gone on to specialist and management roles. Requirements and prospects Desired skills and personal qualities Communication skills, IT skills, Attention to detail, Organisation skills, Team working Qualifications GCSE or equivalent English (Grade A-C/9-4) Desired GCSE or equivalent Math (Grade A-C/9-4) Desired Things to consider Damar is committed to safeguarding and promoting the welfare of our apprentices and expects our employer partners to share this commitment and to take appropriate steps to ensure that learning takes place in a safe, healthy and supportive environment.