Speciality Administrator – Head and Neck
The closing date is 28 January 2026.
To provide a quality administrative service for specialties/modalities as required, managing correspondence/attendance/admissions/appointments for the specialty/modality, managing capacity and taking proactive action where needed to ensure the Trust provides a positive patient experience and meets its contractual requirements.
Main duties of the job
The Specialty Administrator will be responsible for all aspects of administration within the specialty as follows:
Administration
* Administer the correspondence process, liaising with the transcription clerk to ensure correct information is sent/received and stored appropriately.
* Managing the booking of appointments and admissions as per coordinators instructions.
* Responsible for the day to day management of waiting list entries, escalating any issues or problems to the appropriate personnel/team.
* Arrange interpreters, inform patients about hospital transport and any other necessary patient assistance (in accordance with Trust Policy) to ensure individual patient needs are met.
* Responsible for receiving patient queries, written or verbal. Responding and resolving such queries ensuring patients' needs are met, escalating within agreed protocols as required.
* Issue appropriate pre‑appointment information and/or contact patients to arrange any pre‑appointment investigation that may be required.
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* Responsibility of dispatching outgoing post to patients and GP surgeries in a timely manner. Sorting of incoming post, recording and distributing to Specialty teams.
* Ensure patient information is up to date and correct on the Trust's patient information system and ensure patient confidentiality is maintained at all times.
* To support the department as required in note‑taking in meetings
* To support the department with other general admin tasks as requested.
About us
Our vision is to provide outstanding care for every patient. Patient care is at the heart of what we do at our three sites: Basingstoke and North Hampshire Hospital, Royal Hampshire County Hospital in Winchester and Andover War Memorial Hospital. Hampshire Hospitals NHS Foundation Trust provides medical and surgical services to a population of approximately 600,000 people across Hampshire and parts of West Berkshire. Our cultural ambition is to have a culture that places people at the heart of all we do, where we all belong, and where learning, improvement and excellence thrive. We provide specialist services to people across the UK and internationally. We are one of only two centres in the UK treating pseudomyxoma peritonei (a rare form of abdominal cancer) and we are leaders in the field of tertiary liver cancer and colorectal cancer. The trust employs more than 9,000 staff and has a turnover of over £500 million a year. As a Foundation Trust, we are directly accountable to our members through the governors. The Council of Governors represent the interests of their constituencies and influence the future plans of the Foundation Trust.
Job responsibilities
For further information about this role please see Job Description document attached.
If you have any further queries, please do not hesitate to contact us.
Person Specification
Ability to follow instructions
* Application Form completed in Full
* Personal Statement in structured sentences
Experience
* Previous Admin Experience
* Previous NHS experience
Qualifications
* Passing Grade GCSE or equivalent
* Further study evidenced
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer name
Hampshire Hospitals NHS Foundation Trust
£24,937 to £26,598 a year, pro rata
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