Administration assistant

Administration Assistant Responsibilities * Answer incoming calls and respond to customer emails in a professional and timely manner. * Schedule appointments and manage engineers' diaries. * Chase outstanding payments and assist with general account administration. * Update and maintain accurate customer records. * Support the Office Manager with day-to-day administrative tasks. * Use Commusoft to manage bookings and customer information (full training will be provided). Skills & Attributes * Excellent communication and customer service skills. * Strong organisational skills with a high level of attention to detail. * Proficient in Microsoft Outlook, Word and Excel. * Previous administration experience is preferred but not essential. * Experience using Commusoft or similar scheduling software would be advantageous, although full training will be provided. * Ability to work independently and manage multiple tasks effectively. * Positive, reliable and professional approach to work. What We Offer * Part-time working hours: Monday, Tuesday and Friday, 9:00am – 2:30pm. * Full training provided. * Friendly and supportive working environment. * Opportunity for additional hours in the future as the business grows