Helpdesk Administrator
Location: Ilford/Hainault Office
Salary: £35,000 – £40,000 per annum
Hours: Full-time, Monday to Friday, 8:30am – 5:30pm
On-call: 1 week in 7 (telephone support)
Holiday: 20 days per year plus bank holidays
About the Role:
We are seeking an experienced and proactive Service Coordinator to join our busy 24/7 helpdesk team. You will be part of a fast-paced environment supporting our retail and hospitality contracts, ensuring efficient coordination of engineers and smooth delivery of service to clients.
Key Responsibilities:
• Manage the diaries of 10–15 engineers, scheduling jobs and allocating tasks efficiently.
• Coordinate a team of 60 engineers working across multiple sites.
• Arrange materials, parts, and resources required for jobs.
• Book and confirm engineer appointments, ensuring timely completion of works.
• Liaise with clients and engineers to provide updates and resolve any issues.
• Support the out-of-hours team by providing on-call telephone support on a rota basis (1 week in 7).
• Maintain accurate records of calls, jobs, and materials within the service management system.
Requirements:
• Previous experience in a service coordination, helpdesk, or FM scheduling role.
• Strong organisational and multitasking skills.
• Excellent communication and customer service skills.
• Confident using scheduling or CAFM software.
• Ability to thrive in a busy, fast-moving environment.
What We Offer:
• Competitive salary (£35k–£40k depending on experience)
• 20 days holiday plus bank holidays
• Office-based role in Ilford
• Supportive and friendly team environment
apply with a copy of your cv