Job Description
As our Scheduler, you will be proud to represent an organisation that places quality, dignity, and consistency at the heart of its service. While coordinating a wide range of scheduling tasks, you will play a key role in delivering an outstanding experience to both clients and Care Professionals, representing as an ambassador for the trusted and high-quality care we provide.
You will be responsible for all aspects of scheduling services for our Care Professionals, as well as arranging client care visits based on their preferred times and needs. Communication and personality is key to being successful as the job will involve creating strong relationships with all members of Home Instead from management to Care Professionals out in the community with clients and their families. Role responsibilities: •
Build and maintain effective and efficient schedules for clients and Care Professionals.
• Prepare schedules in advance, considering travel time, holidays, training, and last minute changes; schedules should be finalised every two weeks, utilising our scheduling platform Acess People Planner.
• Respond promptly to schedule changes; liaise with team members and ensure the client or their next of kin is informed in advance.
• Match Care Professionals to new clients alongside the Client Services team and arrange introductions with the Care Coordinator; keep the introduction spreadsheet up to date.
• Ensure client schedules are tailored to their needs, with consistent Care Professionals and times wherever possible (templated where applicable).
• Build strong relationships with both clients and Care Professionals to promote positive experiences for all parties. • Work with the Client Services team to ensure new and existing care packages are staffed and scheduled in a timely manner.
• Maintain up-to-date client and Care Professional records in the electronic scheduling system.
• Monitor Care Professional log-ins/outs via the birdie platform and follow up on any alerts.
• Monitor daily medication completion logs on the birdie platform and ensure all medication related actions are addressed.
• Review unreconciled visits daily on the birdie platform; resolve discrepancies and notify the Client Services team of any issues.
• Support the QA process where required and document appropriately.
• Ensure Care Professionals on minimum hour contracts receive their contracted hours; maintain up-to-date records.
• Manage Care Professional holidays and staffing levels across Braintree, Sudbury & Colne Valley.
• Prepare a written handover each weekday at 4:30 pm for on call and every Friday for the Weekend Coordinator, covering key events and updates.
• Attend and contribute to Client Services Meetings, Capacity Meetings, Quarterly Care Professional Meetings, and Daily Team Huddles
• Participate in on-call duties as required.
Qualifications
You need to have a passion for providing high quality customer service and previous experience in the Health and Social Care (NVQ Level 2/3 and/or equivalent level of experience) is preferred but not essential.
All the necessary training will be provided at our office.
Additional Information
Be part of the Home Instead community and work with friendly like-minded people who share your values. If you are looking for a new career, we would love to hear from you! Click apply today or call us at 01376 319100 or 07789908551
We encourage applications from all sections of the community as we want to reflect the neighbourhoods in which we work. Home Instead is committed to safeguarding and promoting the welfare of adults and expects all staff to share this commitment.