Employment Services Team Leader (Annex 21)
The closing date is 08 March 2026
This post may be offered under Annex 21 AfC Terms & Conditions, subject to experience, competency and suitability.
We are an experienced and award‑winning Lead Employer employing c.12,500 Doctors and Dentists in Training across NHS England Regions including North West, The Midlands, East of England, Thames Valley and London and South East. This model has been established since 2010 and we are responsible for the full employment life cycle for our Specialty Doctors in training.
The Team Leader will provide a wide range of support and service to the Doctors and Dentists in Training. You will be required to demonstrate strong verbal/written communication skills and high attention to detail and accuracy along with taking personal responsibility for managing the workload for the Helpdesk team.
The post holder will ensure that the team is delivering a professional, efficient service to Trainees and the wider stakeholder group. You will support the delivery of a high‑level service to all Lead Employers stakeholders, and requires excellent communication skills, handling enquiries efficiently and providing excellent support, guidance, and advice in all aspects of the Lead Employer model.
As an experienced professional you will be used to managing complex queries and have a flexible approach with the ability to function effectively in a fast‑paced environment with excellent interpersonal skills to deal with many people at all levels.
Main duties of the job
* As part of the Lead Employer Service, the Employment Services Team Leader will ensure the provision by their area team of a professional, efficient, and integrated employment services for Doctors and Dentists in Training (Residents) and any other staff which Lead Employer is contracted to supply the service for. The job holder is required to ensure special attention is given to managing the non‑standard cases and situations in an effective manner.
* The Employment Services Team Leader will ensure the delivery of high levels of customer service from their area team to all of Lead Employer's stakeholders in their area of responsibility, including Trainees, Host Organisations, NHS England, Heads of School and Training Programme Directors.
* The Employment Services Team Leader will be responsible for supporting the HR Helpdesk and first contact resolution.
About us
Mersey and West Lancashire Teaching Hospitals NHS Trust serves a population of over 600,000 with a workforce of over 9,000 dedicated and skilled staff across 21 sites.
We strongly believe that the communities we serve should all have access to Five Star Patient Care.
Our Services:
Acute Care
Providing emergency and maternity services at Whiston, Southport and Ormskirk hospitals, and medical and surgical specialties across all our sites.
Primary Care
Providing primary care services at Marshalls Cross Medical Centre situated in St Helens Hospital.
Community Services
Providing adult community services for St Helens and a wheelchair service in Chorley, South Ribble, and West Lancashire. Our inpatient unit at Newton Community Hospital is where patients needing acute hospital beds can continue rehabilitation, freeing up space for more unwell patients. We also provide urgent care at our Urgent Treatment Centre located in St Helens town centre.
Specialist Regional Services
We provide the Mersey Regional Burns & Plastic Surgery Unit at Whiston Hospital and the Spinal Injuries Unit at Southport Hospital to more than 4 million people across the whole of Merseyside, West Lancashire, Cheshire, Isle of Man and North Wales.
Achievements
* Rated Outstanding by CQC Inspection August 2018
* Top 100 places to work in the NHS (NHS Employers & Health Service Journal)
* National Preceptorship Accreditation (2023) for Nursing & AHP Preceptorship Programme
Job responsibilities
The JD & PS are currently under AfC review and are subject to change.
The Employment Services Team Leader will ensure that: They work with the Employment Services Team Manager to draw up an accurate activity plan and thereafter work with the Team to deliver and maintain that plan. Work is distributed across the team in line with roles and responsibilities of each team member and the needs of the service. Have a comprehensive understanding of the employment of doctors and dentists in training, interpreting national codes of practice, terms and conditions of employment and Trust policies and procedures for all Lead Employer stakeholders. The Standard Operating Procedures are adhered to, and work is undertaken in the timescales required, taking any remedial action required to ensure compliance. The quality of service is maintained at a high level, taking any remedial action required to ensure compliance.
Qualifications
* NVQ Level 3 in administration or equivalent level of knowledge
* Customer Care NVQ
* Operations/Departmental Manager Level 5 Apprenticeship or willingness to undertake
Knowledge & Experience
* Substantial experience within HR/customer service and/or Resourcing team
* Experience of HR systems for collating data and reporting
* Experience in providing advice on policies and procedures
* Experienced in the use of MS Word, Excel and data processing
* Experience of day to day supervision of team members including work allocation
* Experience of providing advice on terms and conditions of employment
Skills
* Excellent written and verbal communication skills
* Ability to use initiative and take ownership of issues.
* Ability to maintain strict confidentiality
* The ability to empathise and handle sensitive issues
* The ability to manage own workload, prioritise and provide cover when necessary
* Ability to identify and solve problems, awareness of when to elevate to management.
* Ability to provide team training sessions as appropriate
* The ability to work in a busy environment and to strict deadlines
* Confident to handle queries from internal and external stakeholders
* Effective organisational skills
* Knowledge of HR policies and procedures
* Knowledge of medical and dental terms and conditions of employment
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer name
Mersey and West Lancashire Teaching Hospitals NHS Trust
#J-18808-Ljbffr