Job ID: 10401448 | Amazon UK Services Ltd.
Responsibilities
Putting the customers first, you will provide a 1st support service that ensures all IT equipment and infrastructure is running at optimum performance and that all departmental Key Performance Indicators (KPIs) and Service Level Agreements (SLAs) are met on your home site as well as any remote sites that you and your team support.
* Health & Safety: ownership and accountability, ensuring that work is carried out to a high standard and complies with all Amazon policies and guidelines.
* Installation, maintenance and support of IT equipment.
* Asset and Inventory management.
* Liase with 3rd party vendors and suppliers to ensure efficient asset management.
* Liaise with contractors or external suppliers and clearly communicate technical issues and Amazon standards.
* Maximizing the availability of all IT equipment and infrastructure through continuous improvement and proactive, preventative maintenance.
* Providing technical support / input to site and team projects and initiatives.
* Conducting end user equipment trials and testing.
* Providing assistance to senior engineers as required.
* Working in shifts and supporting occasional changes in working hours.
Benefits
* Day 1 opportunity – You will be joining a team that is responsible for what happens after the customer clicks “buy”.
* Opportunities for growth – You will have the opportunity to influence and shape the direction of our services.
* You will be part of exciting projects with the opportunity to focus and develop expertise in areas of your interest.
Basic Qualifications
* Experience supporting Windows, Mac and/or Linux operating systems in a corporate setting.
* Experience troubleshooting integrated and interdependent computer systems.
* Experience maintaining zebra thermal printers, troubleshooting thin clients, PCs, scanners, and portable handheld terminals.
* Experience with network troubleshooting and support.
Preferred Qualifications
* CompTIA A+, CompTIA Network+, Cisco/CCNA, Linux (Redhat), Microsoft hardware (installation), AWS, or other industry relevant certifications.
* Experience in a dynamic environment with a high degree of customer service.
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Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Posted: April 27, 2026 (Updated about 8 hours ago)
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