Senior IT Service Manager
Pay of GBP 44,447, plus 28.97 employer pension contributions, hybrid working, flexible hours, and great work life balance.
DWP. Digital with Purpose.
Are you an experience ITSM? Can you help us make sure vital digital services perform reliably for millions of users?
We are looking for an experienced ITSM to join our community of tech experts in DWP Digital.
Were using fresh ideas and leading:edge tech to build and maintain digital solutions that will be used by nearly every person in the UK, every day and at key moments in their lives.
DWP is the UKs largest government department. We help people into work and make payments worth over GBP 195bn a year to support and empower millions of people.
The scale of what we do is extraordinary, and our purpose is unique. Wed love you to join us.
You and your role
As a Senior IT Service Manager in DWP Digital, you will help ensure our major products and services deliver strong performance, great user experience and value for money.
Working within Digital Channels, youll lead Live Service activity for key services such as Outbound Notifications, Bulk Print and the Enterprise Document Repository.
Youll use service insight, performance data and supplier input to keep services stable and high quality, collaborating closely with Digital teams, business partners and external suppliers. SLAs and OLAs underpin your work, helping drive performance and continual improvement.
Focusing on end:to:end service performance, youll resolve complex issues quickly, prevent recurrence and provide clear advice on service design and user impact.
Your day to day responsibilities include service reporting, incident and problem management, and ensuring services meet agreed targets.
Youll join a supportive IT Service Management community with opportunities for ongoing development.
Please note: This role includes participation in a 24/7 Major Incident rota. Full training is provided.
What skills, knowledge and experience will you need?
Strong experience in IT Service Management, with a solid understanding of recognised frameworks such as ITIL. Proven ability in:depthknowledge of Digital Products and Services, including independently supporting and maintaining them, and presenting clear management information with well reasoned Demonstrable experience in forecasting and managing budgets effectively, ensuring accuratefinancial control across services. Experience leading and delivering continuous service improvement initiatives for large, complex products and services.
Details. Wages. Perks.
Location: Youll join us in one of our brilliant digital hubs in Birmingham, Blackpool, Leeds, Manchester, Newcastle or Sheffield.
Hybrid Working: We work a hybrid model : youll spend some time working at home and some time collaborating face to face in a hub.
Pay: We offer competitive pay of GBP 44,447.
Pension: Youll get a brilliant civil service pension with employer contributions of 28.97, worth GBP 12,876 per year.
Holidays: A generous leave package starting at 26 days rising to 30 days over time.
You can also take up to 3 extra days off a month on flexi:time. Youll also get all the usual public holidays.
We have a broad benefits package built around your work:life balance which includes:
Flexible working including flexible hours and flex:friendly policies Time off volunteering and charitable giving Bring your authentic self to work with I Can Be Me in DWP Discounts and savings on shopping, fun days out and more Interest:free loans to buy a bike or a season ticket, so its even easier for you to get to work and start making a difference Sports and social activities Professional development, coaching, mentoring and career progression opportunities.
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