Migrant Help have an exciting opportunity to recruit a Client Adviser to join our team!
Location: Glasgow and Paisley, Scotland (Hybrid)?
Contract: Fixed term until 31 March 2027 (with potential to be extended or made permanent)?
Salary: £29,498 - Increasing to £33,590 following successful completion of a 6 months probation period
About us:
Migrant Help is a leading charity that has been established for over 60 years and delivers a range of support and advice services to migrants across the UK. Our vision is for a global society that protects vulnerable migrants, treats them with respect and enables them to reach their full potential.
The Client Adviser role:
Part of the Trafficking and Exploitation Survivors Service (TESS) team, the Client Adviser is a dedicated and rewarding role at Migrant Help. You will work engagingly with our diverse client group, most of whom will be entering the service having recently been through trauma. You will provide seamless professional support to service users, including providing advice, guidance and assistance with the completion of any relevant support applications.
If you have demonstrable experience working sensitively with vulnerable people with with the ability to communicate complex information effectively, and are looking for an exciting role that makes a difference, we’d love to hear from you!
Key responsibilities of our Client Adviser:
Provide support to a caseload of survivors of human trafficking (known as clients), in line with the service’s Quality Management Framework, ensuring high-quality, survivor-centred support at all times
Manage a complex case load, offering appropriate and bespoke individual support to service users including the arrangement of provision of necessities such as accommodation, food, clothing and toiletries. Also arranging meaningful holistic activities, which may include social events, language classes, orientation briefings, etc
Arrange the process of supporting service users to return to their country of origin, where appropriate, as well as arranging the preparation of appropriate documentation with the Home Office/Embassies, as appropriate
Ensure compliance with all applicable regulatory requirements, policies and procedures to provide with correct processing of National Referral Mechanism (NRM) referrals to all who require this service
Refer clients to health and specialist agencies as necessary
Support the process of clients being able to obtain employment and affordable housing, where appropriate
Collect data and record efficiently as required
The experience and skills you need
Experience of working in a Social Care setting and working with clients who present with complex needs, including mental health and substance misuse
Demonstratable experience of working face to face with members of the public
Demonstrable administrative and organisational skills Excellent computer skills, competent in the use of MS Office applications and specifically the ability to use Microsoft Excel to a good standard
Proven ability to prioritise and work on your own initiative whilst respecting boundaries
Migrant Help is committed to safeguarding those we provide a service to, applicants will have to undergo strict vetting procedures throughout different stages of the recruitment process therefore:
This post is subject to a Disclosure and Barring Service (DBS) check therefore applicants must:
Be able to provide documents to show their right to work in the UK (such as Passport, work visa, settled status document, certificate of registration, naturalisation as a British citizen, Biometric Residence Permit etc.)
Provide full employment history for the previous 3 years and/or suitable documentation to cover any gaps in employment
These are some of the benefits we offer
Our working week is 35 hours per week offering flexibility and work life balance
Enhanced family friendly provisions
Employees will gain an extra day annual leave per year to a maximum of 39 days, including bank holidays (pro-rata).
Option to buy or sell up to 5 days of annual leave
Access to Perkbox, an employee rewards and benefits platform with over 9,000 deals and discounts, a range of free perks, employee wellbeing support and other additional employee benefits and recognitions.
Wellbeing support.
Migrant Help offers employees a non-contributory pension scheme Migrant Help pays 8% worth of employee salary into the pension scheme.
Closing Date: 26th February 2026
If you are interested in becoming our new Client Adviser, please click 'APPLY' today. We look forward to hearing from you!
Your application will be assessed against the job description and person specification, which can be found via the above link, we therefore recommend you review both before you apply.
We encourage applications from disabled people by offering them an interview if they meet the minimum criteria for the job
Please note this vacancy may close early depending on applications received
As part of your role, it is important you operate within Migrant Help’s values: Protection, Diversity, Equality, Partnership, Innovation and Excellence.
Migrant Help is proud to be an equal opportunities employer