We have partnered with a company who are seeking an experienced SAP Service Delivery Manager to take ownership of global BAU support operations for SAP, with a particular focus on S/4HANA. With 18 months left in a significant S/4HANA transformation journey, this role offers the opportunity to shape the future of SAP service delivery and ensure operational excellence.
Key Responsibilities
* Lead day-to-day support operations for SAP technologies across a global environment, ensuring optimal performance, availability, and compliance with SLAs.
* Oversee Incident, Problem, and Change management processes, acting as the escalation point for support-related issues.
* Manage vendor relationships for SAP support and Application Management Services (AMS).
* Drive continuous improvement through KPI monitoring and service optimisation.
* Ensure compliance with internal controls, audit requirements, security standards, and licensing regulations.
* Lead SAP change and release management processes.
* Provide strategic direction for BAU SAP projects.
* Line manage a multi-functional SAP support team, including functional consultants, BI development, and governance.
About You
* Proven track record in leading application functions through significant growth and transformation.
* Strong expertise in SAP technologies, particularly S/4HANA.
* Experience managing remote and outsourced teams.
* Strong communication skills, able to engage technical and non-technical stakeholders.
* Knowledge of SOx-compliant environments.
* Budget management experience.
Why Join?
This is a pivotal opportunity to take a leadership role in a large-scale SAP transformation, ensuring service excellence while supporting the final stages of an S/4HANA journey.
If you are a driven leader who thrives in complex, global SAP environments, we would love to hear from you.
The role is based in the Northern England and some travel onsite a few times a week may be required. For more details please apply.