Shop Supervisor
73-75 George St, Altrincham WA14 1RN
30 hours per week including weekends on rota
£12.79 per hour plus reward and benefit scheme
Responsibilities
* Using retail experience to help drive business, push sales, and achieve targets.
* Leading a team to deliver great customer service to donors and customers.
* Working with the local community to generate sufficient donated stock to drive sales.
* Recruiting, training, and retaining a volunteer team, providing leadership and guidance.
* Setting high standards of merchandising and housekeeping, ensuring health and safety are a priority.
* Managing effective stock processes to keep the shop well merchandised with fresh, seasonal stock at all times.
* Acting as a brand ambassador for Sue Ryder, supporting in-store campaigns to promote the brand and national fundraising initiatives.
* Managing an effective stock process through the Epos operation.
Minimum Essential Criteria
* Customer service experience.
* Previous supervisory experience.
* Cash handling/till work.
* Basic IT skills (emails/instant messaging/video calls).
* Organisational skills.
* Lone working experience.
Desirable Criteria
* High street retail, leisure, or hospitality background.
* KPI and target experience.
* Charity retail experience.
* Health & safety knowledge.
* Team player.
* Key holder/opening/closing responsibility.
* Merchandising/stock rotation experience.
Competitive Benefits Package
* 27 days holiday rising to 33 with length of service plus bank holidays (pro rata if part-time).
* Company pension scheme.
* Staff discount with thousands of retailers.
* Refer a Friend scheme – £250 payment.
* Enhanced maternity, paternity and adoption pay.
* Enhanced sick pay.
* Electric vehicle scheme.
* Healthcare cash plan, to claim back costs of routine healthcare.
* Death in service benefit.
* Staff discount of 10% on new goods online at shop.sueryder.org.
* Structured induction programme and learning and development opportunities.
* Access to employee support programme.
* And lots more.
Our commitment to equity, diversity and inclusion
At Sue Ryder, we recognise that a diverse workforce allows us to provide the best care and support. We are committed to encouraging equity, diversity and inclusion among our workforce, and eliminating unlawful discrimination. We welcome applications from people from Black, Asian and Minority Ethnic communities, LGBTQ+ individuals, those from lower socio‑economic backgrounds, and those living with disabilities. As a Disability Confident Committed employer, we’ll offer an interview to all disabled applicants who best meet the minimum essential criteria for the role. We use inclusive recruitment practices including sharing interview themes or questions in advance and offering remote interviews where needed. If you require support to complete an application or participate fully in the interview process, please email recruitment@sueryder.org.
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