IT Trainer - Autonomy & Innovation
Help People Actually Understand Their Tech
This is a brilliant opportunity for someone who loves helping people become confident with everyday technology - not through long, formal L&D programmes, but through practical training, simple guides, and friendly 'ask me anything'' support .
This isn't a classroom-only role. You'll be visible, approachable, and hands-on, the person colleagues naturally go to when they're stuck, curious, or want to learn something new.
What You'll Be Doing
Delivering onboarding sessions for new starters twice a month - guiding them through the essentials like Teams, Outlook, OneDrive, AVD/Citrix access, and modern collaboration tools.
Running drop-in clinics and 'ask me anything' sessions across multiple offices.
Helping people with everyday tasks: better Excel habits, Teams device switching, mail merge basics, resizing phone screens, using Copilot, or sharing documents the right way.
Creating bite-sized content - short guides, FAQs, quick videos, tips - that explain things in a simple, friendly way
What Makes This Role Interesting
Your don't need to be highly technical - they appreciate clear, calm guidance.
You'll shape learning culture from the ground up. This is not a rigid L&D department you can be creative and experiment.
Real autonomy. If you want to build micro-lessons, create a product catalogue for common requests, automate a workflow, or launch a mini learning series, you'll be encouraged, not blocked.
Variety every day. One moment you're helping someone use Teams correctly, the next you're putting together a 5-second Excel tip video.
What We're Looking For
Experience in IT, with experience or an interest in Training
Strong working knowledge of Microsoft 365, especially Teams, Outlook, Excel, Word, and OneDrive.
Someone who can stand up in front of a room and explain things clearly
Ability to create simple, structured documentation and learning content
Not Essential: Formal L&D Background - what matters is your comms style, and desire to help
IT Trainer - Autonomy & Innovation
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