We are looking to recruit a part time Medical Receptionist/Coder to our friendly team.
This is a hybrid position working within the busy reception team, but also having dedicated coding time out of the reception office.
The team are trained in Care Navigation/Signposting to ensure that patients are made appropriate appointments with a Health Care Professional.
Our patients preferred method of contacting the surgery is by phone, this means the phone never stops ringing.
This role is for 25 hours a week, worked over 2.5 days including 8 am start on Wednesday and full day cover until 6 pm on Thursday & Friday.
If you are able to work under pressure, multi-task and continue to provide excellent customer service to patients, you may be interested in this position. This is a challenging but rewarding position in our team.
As part of your application, please answer the following questions :
What do you understand by Care Navigation/Signposting?
What do you know about the Pharmacy First Scheme?
Please describe your experience with coding.
Main duties of the job
Care navigation/signpost patients to the most appropriate service
Ensure all telephone calls are answered within a timely manner
Manage appointment requests telephone/F2F/e.consultations/home visits
Ensure efficient processing of pathology samples from safe collection to distribution of results internally and accurately notifying patients of the results.
Action requests for repeat prescriptions on the clinical computer system according to the prescribing protocol and ensure that they are ready for collection by the patient within 48 hours.
Manage communication into the practice, ensuring accuracy of detail and prompt appropriate action.
Scanning of patient related documentation and attaching scanned documents to patients' healthcare records
Coding medical correspondence into the GP record.
Promote health campaigns to appropriate high-risk patients i.e., the annual flu vaccination campaign
Open and secure premises.
About us
Whilst we work extremely hard, theculture of the practice is friendly and welcoming:
Prior to retirement, several membersworked at Kingsway for over 30 years.
Informal meeting room where team membersoften enjoy lunch together.
The team comprises of:
3 GPs (2 of whom trained at the practiceand stayed on).
Three Nurse Practitioners providingacute appointments
Three Practice Nurses and two Health Care Assistants.
The support team comprises of 10receptionists and a separate admin team.
Key Information about the surgery:
Teaching practice with GP Registrars andMedical students
SystmOne clinical system
CQC Good rating with outstanding inresponsiveness
Free car parking nearby
Job responsibilities
Drs. Sinha, Folorunsho & Wilson
JOBDESCRIPTION
Job Title: MedicalReceptionist/Coder
Reports to: ReceptionTeam Leader/Practice Manager
Location: KingswayMedical Centre, Billingham
JobSummary
The medical receptionteam are the first point of contact and represent the practice whether on thetelephone or face to face; the receptionist must respond in a friendly, helpfuland professional manner at all times. To provide administrative assistance tothe practice team and carry out a variety of administrative tasks unique togeneral practice.
Main duties ofReceptionist role:
Care navigation/signpost patients to the most appropriateservice
Ensure all telephone calls are answered in a timely manner.
Manage appointment requeststelephone/F2F/e.consultations/home visits
Ensure efficient processing of pathologysamples from safe collection to distribution of results internally andaccurately notifying patients of the results.
Action requests for repeat prescriptions on theclinical computer system according to the prescribing protocol and ensure thatthey are ready for collection by the patient within 48 hours.
Manage communication into the practice,ensuring accuracy of detail and prompt appropriate action.
Scanning of patient related documentation and attaching scanneddocuments to patients' healthcare records
Promote health campaigns to appropriatehigh-risk patients i.e., the annual flu vaccination campaign
Open and secure premises.
COMPETENCIES
An understanding, acceptance and adherence tothe need for strict confidentiality
Keep up to date with and apply practicepolicies, standards and guidelines.
To attend any required training
To work flexibly within the practice openinghours as directed by the Reception Team Leader/Practice Manager
To carry out other duties appropriate to theposition of Medical Receptionist
Person Specification
Experience
* Proven customer service skills in direct contact with public
* Experience of working in a team
* Experience of working on own initiative
* Experience of dealing with people in a health and social care setting
* Recent six month experience as a Medical receptionist in a general practice
* Experience of using a medical software i.e., SystmOne
* Experience of signposting or care navigation
* Experience of eRD/EPS
* Experience of Pharmacy First
* Experience of Coding medical letters
Qualifications
* GCSE grade A to C in English and Maths
* Amspar Medical Receptionist Certificate
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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