Job Description
About the Company
My Client is an ambitious and forward-looking global organisation focused on developing innovative solutions that help our customers achieve best-in-class sustainable mobility, connectivity, and technology outcomes. Their wide range of products and services are designed to support businesses and meet their evolving needs.
About the Role
The role of Account Manager – Mid Market is an exciting new role as a part of an expanding team in the Account Management team. You will be responsible for the in-life management and retention in a well-established area of the business. This role is office based in Crewe, and you’ll be a part of a vibrant office environment. The key to success in this role is to have a strong will to be customer-focused with an appetite for customer retention and up-sell. You will report into our Mid Market Sales Manager.
Responsibilities
* Responsible for in-life management of a customer base, by developing personal relationship with key clients, identifying new opportunities within that base, strengthen and secure through relationship management
* Keep churn within account base to increase cross selling/product penetration within account base
* Deliver outstanding customer experience by exceeding the needs of the customer
* Manage profitability in line with commercial guidelines
* Work with internal teams and key stakeholders to ensure an exceptional customer experience
* Keep up to date on knowledge of the industry and undertake necessary training
Required Skills
* Deliver a proactive review strategy for all customer base
* Drive up-selling and cross-selling within customer base, including the build of a sustainable pipeline
* Deliver a retention strategy to help reduce churn in line with expectations
* Demonstrate excellent commercial acumen to help maintain margin and drive gross profitability
* Develop long-standing, meaningful relationships with all clients assigned, and build relationships with all key stakeholders
* Have a positive attitude toward customers in all interactions and establish rapport
* Be a Team player
* Apply honesty, initiative, flexibility, and confidentiality
* Maintain a positive work atmosphere and culture