OVERVIEW As an Account Executive you will be working to provide support to Key Account Managers and Account Managers under the direction of the Account Executive Team Manager. There will be a requirement to perform administrative tasks to ensure the smooth implementation of new car park management schemes as well as ongoing maintenance of existing systems to guarantee the delivery of a positive customer experience at all times. You will need to be able to manage well under pressure, having multiple tasks and queries to manage at any one time whilst having the support and backup for any escalations from your Key/Account Managers. Communication, nurturing trust to build strong relationships with clients, colleagues in other departments, time management and the ability to meet deadlines and work with minimal supervision are all important. As you will communicate both in oral and written form, you should be a confident speaker with excellent written communication skills. KEY DUTIES & RESPONSIBILITIES Complete administrative tasks in connection with site surveys, installs, signage, post installation changes, the setup of sites pre and post go live on the back-end system To communicate with colleagues via telephone and email regarding survey, installation, maintenance work schedules Attend some client meetings or site visits on occasion with or without the Key Account Manager depending on what is required Help to achieve team Account Management targets as set by the Management Team within the agreed time scale To proactively upskill and self-learn Identify and escalate opportunities for new sites Liaise daily with your colleagues and update them on any developments in your work, ensuring a high level of team relationships exist Adhoc administrative duties requested by the Key Account Managers in order to achieve a smooth and successful client experience characterised by excellent customer service FORMAL QUALIFICATIONS & EXPERIENCE REQUIRED Strong relationship building skills bespoke to the audience Excellent organisational, prioritisation and communication skills Possess excellent IT and communication skills both written and verbal Confidence in dealing with all levels of personnel both externally and internally Willingness to assume responsibilities and take ownership of tasks Ability to multi-task Apply attention to detail Aptitude to work both independently and as part of a team Experience in an administration support role Capacity to work under pressure as customer requests can often occur in an unpredictable manner Full UK Driving licence desirable PERSONAL ATTRIBUTES/SKILLS A passion to deliver good customer service Solutions oriented with good problem-solving skills Professional approach Attention to detail Well organised and be able to prioritise your own workloads Proactive approach to duties Team player who demonstrates a positive attitude and who will strive to embrace collaboration within the team and apply across the business Hands on and flexible approach Ability to work towards strict deadlines Friendly and personable who strives to be part of the company and demonstrate our values The aptitude and desire to learn new technical concepts and technologies