Fixed Term Contract until January 2027
As an EUC Engineer, you will provide support to HC-One colleagues through the provision of your advanced technical knowledge to build, deploy and manage IT hardware, software and services focussed on the end users of IT.
Primarily this will be the build and support of end user devices, the configuration and support of some server based systems and providing triage and remediation to a wide range of technology related issues.
You will also be responsible for user provisioning, including the creation, amendment and termination of end user accounts and services, and will cover traditional compute and the rapidly increasing mobile device population.
You have at least 3 years experience of managing and supporting Microsoft desktop operating systems and applications as an EUC Engineer or equivalent, have proven experience of providing advanced technical support within a distributed environment and of incident and problem management within an ITIL framework.
A strong communicator, you demonstrate a structured approach to triage and remediation of a wide range of technology related issues, where possible resolving at root cause, you have experience of scripting and automation tools, and have good knowledge across all tools, as well as being able to challenge and implement new solutions.
Safeguarding is everyone’s responsibility and therefore it is important that you are able to recognise the signs which may indicate possible abuse, harm or neglect in its different forms and know what to do if there are any concerns. All colleagues are required to attend safeguarding training appropriate to their role and to undertake additional training in associated areas. You also have the ability to seek appropriate advice and report concerns, including escalation if action is not taken.
At HC-One, kindness is more than a word. It is a belief that caring for people means caring about what matters most to them so we can support them to lead their best possible life.
To be able to provide the kindest possible care there are 5 qualities that everyone who is part of the HC-One team shows up with, supports and coaches in each other every single day. We call these 5 qualities Kindness the HC-One Way: We are curious and ask questions, look for clues and seek to understand. We are compassionate and try to walk in the shoes of others. We're creative yet practical, using our imagination to make things happen. We are courageous in how we support residents to live the life they want, and we can always be counted on.
We champion inclusivity, fostering a workplace where everyone feels valued and can be themselves. Our diverse and inclusive workforce allows us to learn from each other and better represent the communities we serve.
Our dedicated, professional colleagues strive to always deliver outstanding care – and we care about our talented teams too, supporting them in their professional and personal growth. We are committed to developing people that work for us through robust career pathways, CPD and post graduate programmes.
What HC-One offer
Complimenting your salary, you will enjoy access to a huge variety of benefits and services to support your physical and psychological well-being and throughout your career we will invest in you and you will enjoy additional support and benefits including:
Award-winning learning and development
25 days annual leave
An opportunity to learn from experienced colleagues as part of an outstanding and committed team.
GP online - providing around the clock GP consultation via an interactive app - available to you and your children under 16
Colleague discounts – Access to over 1600 high street discounts including carefully selected discount partners
Wellbeing - free of charge access to an independent and confidential Employee Assistance Programme. This gives Colleagues and their family access to 24/7 365 support for a whole range of issues including physical, mental and financial issues
We want you to have an amazing experience working at HC-One, starting with our commitment to providing the quickest possible turnaround from the point of making you a job offer to you starting with us on day one