In this key leadership position, you’ll be responsible for managing and guiding your team to deliver effective and accurate administration of Council Tax, Non-Domestic Rates, and Housing Benefit Overpayments. Ensuring compliance with agreed policies, procedures, and service standards. Driving operational efficiency and continuous improvement across all revenue collection activities.
Join the Shared Revenues Partnership as a Revenues and Inspection Team Leader!
We’re looking for a dynamic and experienced individual to lead a fast-paced Revenues and Inspection team within the Shared Revenues Partnership. Reporting to the Revenues Manager, you’ll play a vital role in overseeing daily operations and ensuring high standards of service delivery across three local authorities: Babergh District Council, Ipswich Borough Council, and Mid Suffolk District Council.
In this key leadership position, you’ll be responsible for:
Managing and guiding your team to deliver effective and accurate administration of Council Tax, Non-Domestic Rates, and Housing Benefit Overpayments.
Ensuring compliance with agreed policies, procedures, and service standards.
Driving operational efficiency and continuous improvement across all revenue collection activities.
If you’re a motivated leader with a keen eye for detail and a passion for public service, we’d love to hear from you.
You should have:
2 A-levels, an ONC/OND or an NVQ level 4 and/or 3 years qualitative experience
Previous experience in a billing/collection or recovery environment
In-depth knowledge of Revenues legislation and the ability to interpret and apply it to complex and contentious issues.
Ability to lead, motivate and develop staff in a performance focused culture.
Demonstrate effective presentation and communication skills.
Ability to thrive under pressure and manage tight deadlines.
Ability to negotiate and mediate effectively.
DBS clearance is required for this role.
We are based at Grafton House, Russell Road, Ipswich. Hours of work are 37 per week, Monday to Friday.
This is a hybrid working role (a minimum of 1 day per week working in the office).
As well as a competitive salary, the Council offers Local Government Pension Scheme (LGPS) membership, subsidised parking for work and leisure, public transport discounts, free swimming and gym membership, cycle purchase scheme, learning and development opportunities, flexible working opportunities, wellbeing support, lifestyle benefits and the opportunity to work with great colleagues.
For more information about this role please contact Laura Bull (her/she) on 01473 433942 or via email laura.bull@ipswich.gov.uk or John Payne (he/him) on 01473 432969 or via email john.payne@ipswich.gov.uk.
If you require any assistance or reasonable adjustments during the application or recruitment process, please let us know so that the appropriate arrangements can be put in place.
Please download the Job Description and Person Specification to find out more about this role: Job Description and Person Specification
The selection process will require you to deliver a presentation and an interview. The interview process will be carried out in person.
Interviews will be held in the week commencing 8th September 2025.
Early applications are encouraged as we reserve the right to interview candidates who meet the essential criteria prior to the closing date and / or to close the opportunity to applicants once we receive sufficient applications.
Please note CVs are not accepted.
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