The support team is an integral part of the IT Services department, responsible for end user support, device configuration and ensuring that users have access to the systems and resources they need to carry out their role. It is a multi-disciplined team that works closely with the other teams in the IT Services department as well as all users across the wider business. This is a hands on, varied role offering the successful candidate the opportunity to work with all stakeholders across the business, very much in a value-add capacity. This role will provide 1st line support across the entire estate of end user devices and the applications that we support. Training and mentoring will be available to develop your skills. What you'll be doing Responsible for general IT Support across our wide range of systems and applications. Troubleshooting and resolving hardware and software related tickets both in person and remotely. Accountable for proactively managing and prioritising ticket queue and ensuring that all incidents and requests are accurately logged and updated in accordance with our SLA’s and procedures within our ITSM system. Your Qualifications Experience in a 1st line IT Support or Service Desk role. A technical knowledge of modern computer operating systems. What's in it for you? Flexible working. Investment in your future career with a variety of learning and development opportunities. No dress code - embrace the freedom to bring your whole self to work. 25 days annual leave, plus bank holidays. You'll even get your birthday off, too A pension plan for your future. Complimentary refreshments in all our offices. For a comprehensive list of all our benefits, click here. Diversity and equality lie at the heart of our values. As an equal opportunities and disability-confident employer, we encourage applications from all eligible candidates, regardless of their backgrounds. We firmly believe that diversity enriches and strengthens our team with a variety of perspectives that drives innovation.