Job Title: Customer Support Officer (Housing)
Location: Wigan Town Hall, Library Street, Wigan, WN1 1YN
Hours: 22.2 hours per week
Contract: Temporary 2-year contract
Introduction
Wigan Council is committed to building a diverse workforce that reflects our Borough. We encourage applications from all backgrounds and are dedicated to fostering an inclusive environment where everyone can bring their authentic selves to work and feel a sense of belonging. Join us to make a difference in our communities!
Role Overview
You will handle customer and business support tasks, liaise with tenants, and investigate service complaints from tenants, leaseholders, elected members, MPs, and contractors. Your role requires an adaptable approach, keen attention to detail, and the ability to respond promptly to issues, supporting repair and void services. Ensuring all inquiries are responded to within the timescales set by the Housing Ombudsman complaint handling code (2024) is essential, with a focus on positive resolution and providing appropriate advice and information.
About You
We are looking for enthusiastic, self-motivated individuals who work well as part of a team and can also undertake lone working. You should be able to follow procedures accurately, use your initiative to solve problems, ask the right questions, and take appropriate action. As a Customer Care Champion, you will organize and deliver training and promote good practices to ensure continuous service improvement.
About Us
Wigan Council has been awarded 'Overall Council of the Year' at the APSE Awards. We are part of the Greater Manchester Continuous Service Commitment, ensuring seamless service delivery across supporting organizations.
Our 'Progress with Unity' plan aims to bring positive change over the next decade, creating fair opportunities and thriving communities. We promote a positive complaints handling culture, focusing on customer satisfaction and tenant feedback to improve our services.
We support flexible working arrangements and a blended approach to working from home, the office, or the community, depending on service needs. We offer a range of employee rewards and benefits. To learn more about working for #TeamWigan, please click here.
Additional Information
You must be able to prove your right to work in the UK. Currently, we are not a licensed sponsor. For eligibility, please visit: Prove your right to work to an employer.
For further information, please contact Jo Grundy at [emailprotected].
Application Details
Priority candidates interview date: Monday 26th May 2025
General interview date: Friday 30th May 2025
To view the full job details and apply, please click the links below:
#J-18808-Ljbffr