The main responsibilities are: Translating business requirements into ServiceNow features focusing on minimizing the level of customizations Collaborating with the ServiceNow Architect on the design, development and support of ServiceNow solutions, employing best practices in architecture, design and development. ITAM - HAM/SAM ITOM Technical & Functional Experience: 7 years Hands-on ServiceNow. Excellent knowledge of Demand, Project/Portfolio management, Resource management definition and setup with practical experiences Good knowledge of the ServiceNow Platform and its core features (main applications, shared capabilities, CMDB…)